IT & AV Support Engineer; Temporary

About UOWD

The University of Wollongong in Dubai (UOWD) is one of the region’s oldest, most prestigious and forward-thinking tertiary institutions. Our curriculum and teaching practices reflect those of UOW Australia, which constantly ranks among the top 2% of universities worldwide, and are nationally and internationally recognized. Our continuous efforts in providing an education of world-class standards, are evident in our longstanding ranking in graduate employability and also the reason why our graduates are highly sought after by employers.

UOWD is truly a dynamic and diverse institution that offers a broad spectrum of programs in Business, Engineering, Information Sciences as well as Arts, Media and Humanities, aiming to develop graduates who are ethical, agile, technologically literate and ready for multicultural workplaces. Our programs are relevant and industry related with a strong focus on encouraging creative and critical thinking, problem-solving and the development of unique leadership skill sets.

We are looking for IT and AV Support Engineer to join our university’s technology support team on a temporary full time basis
. As an IT and AV Support Engineer, you will be responsible for providing technical support to our faculty, staff, and students for all technology-related issues, including audio-visual (AV) systems.

If you have a passion for technology and helping others, we encourage you to apply for this exciting opportunity to join our university’s technology support team.

• Respond to support requests via phone, email, or ticketing system from faculty, staff, and students and provide timely and effective resolution of issues
• Provide technical support for hardware and software issues, including troubleshooting, maintenance, and upgrades for faculty, staff, and students
• Set up, maintain, and troubleshoot IT and AV systems in classrooms, lecture halls, and other areas on campus, including projectors, screens, speakers, microphones, and video conferencing systems
• Set up and configure IT and AV equipment for events, including microphones, speakers, and projectors
• Troubleshoot and resolve hardware and software issues, including setting up new computers and configuring software applications
• Conduct preventative maintenance on IT and AV equipment, including testing and quality assurance, and manage software updates and patches
• Work with vendors to coordinate repair and replacement of IT and AV equipment
• Provide training and support to faculty and staff on the use of AV equipment, including software and hardware, and assist with troubleshooting issues as they arise
• Ensure that IT and AV systems are operational and functional, including testing and quality assurance of equipment, conducting preventative maintenance, and managing software updates and patches
• Collaborate with other IT support teams to ensure that technology services are reliable, consistent, and meet the needs of faculty, staff, and students
• Manage inventory of IT and AV equipment and software licenses. Update and maintain inventory of It and AV equipment and software licenses, and work with vendors to coordinate repairs and replacements as needed
• Collaborate with other IT support teams to ensure consistent and reliable technology services
• Attend regular meetings with other IT support teams, vendors, and management to discuss support activity and plan for upcoming projects and events
• Document support activities and resolutions in a ticketing system, and provide regular reports on support activity and trends to management

• Professional IT experience;
  Microsoft certifications an advantage.
• An in depth up-to-date technical knowledge of all of the following is essential –
• Windows 10
• Windows Server 2016 and later
• Microsoft Office 20xx, MS Outlook (Exchange) Client
• Active Directory
• Specialised knowledge and support experience in several of the following areas: M365, Mac OS 10.x operating systems, Linux, VMware ESX, Microsoft SQL Server, IIS web servers, Ethernet, TCP/IP, DHCP, Network switches, AV and mobile devices (smartphones, tablets etc…), Azure
• Server Side web programing like…