IT Service Desk Administrator
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World‑class shipping, logistics, and marine services built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasizing a long‑term approach, sustainability, innovation, and ethics.
7500+ employees around the world / 300+ strategically located offices / 50+ countries.
About the JobThe main purpose of the IT Service Desk Administrator is to provide fast, efficient, and effective IT and communications support to the GAC Group of Companies within agreed SLAs. The Service Desk will provide 24x7x365 first‑line support via all modern communication channels and offer remote support when required. The Administrator must be flexible and available to work shifts during the day or night.
Key Responsibilities- Provide L1 & L2 support for Microsoft 365 (E‑mail, One Drive, SharePoint, MS Teams, Teams Voice, Intune device management, and security compliance monitoring).
- Support GAC Business Applications.
- Manage Service Now Service Desk support.
- Desktop and application support.
- Administer and monitor GAC monitoring systems.
- Daily monitoring of anti‑virus status, device management, and Group IT servers hosted on‑prem and in the cloud.
- Monthly patching of servers and endpoints.
- Vendor management (suppliers/consultants).
- Maintain IT Service Desk procedures & guidelines.
- Inventory management.
- Degree in IT or equivalent secondary education with relevant technical qualifications.
- ITIL, Microsoft 365, Azure Administrator, and certifications in networking, Intune, Endpoint Manager, and Service Now are advantageous.
- Experience in ITSM platforms (Service Now, JIRA), automation tools, and cybersecurity awareness. Familiarity with cloud security, MFA and zero‑trust concepts.
- Minimum of 4 years’ experience in IT support within enterprise or hybrid cloud environments or in an IT administration function.
- Ability to work well under pressure with good problem‑solving skills in a collaborative, team environment.
- Experience with Microsoft Device management solutions is an advantage.
- Excellent command of the English language.
- Strong self‑led work prioritization, analytical skills, teamwork, and influence skills in communications with peers, vendors and clients.
- Knowledge of service desk ticketing systems – exposure to JIRA on‑prem is an added advantage.
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