Field Support Engineer
Job Description & How to Apply Below
United Arab Emirates - Dubaitime type:
Full time posted on:
Posted 5 Days Agojob requisition :
R56396
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* Job Summary:
** The Field Support Engineer Role is part of Customer Support Team to provide technical support for a Transportation Software Product that is in use by Large Government Organization at UAE.
To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along with testing and deployment of software changes and new releases.
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* Job Description:
**** Key Duties and Responsibilities**### This role reports to the Team Lead, Customer Support – Trapeze Group Middle East for providing technical support for Transportation Application and Hardware Products.### The role is also responsible to provide extendable support for implementing Projects driven by Professional Services Manager. An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA and Project Timelines.###
** Key Role Responsibilities
*** Analyze and repair problems with malfunctioning Electronics circuitry, ineffective electronic pieces, and inoperative parts.
* Execution of Proof of Concept (POC) Projects at customer site.
* Maintain all equipment and components by performing scheduled repair or maintenance tasks.
* Ensuring calibration or proper functioning of equipment and scheduling replacement when needed.
* Proactively monitor and maintain customer systems to help meet contracted SLAs
* Understand customer expectations and address their requirements at the desirable customer satisfaction level
* Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time
* Communicate with all customers and other Trapeze staff in an open, clear and respectful manner.
** Education and Experience
*** Diploma or Degree in Electronics and Communication engineering.
* Minimum of 2 to 3 Years experience in Electronics devices installation, IT Systems installation, trouble shooting and technical demonstrations.
* Strong knowledge on Electronics circuitry and Functional skills.
* Candidates must hold a valid UAE driving license.
** Personal Attributes
*** Effective communication and interpersonal skills in dealings with team members, customers, and other stakeholders.
* Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies.
* Ability to develop and comprehend concepts and learn new skills quickly and thoroughly.
* Ability to build strong relationships quickly, both internally and with customers.
* Excellent troubleshooting and problem-solving skills within a multi-facetted environment.
* A passionate ‘can-do’ mindset focused on understanding and addressing customer needs.
* positively in a team environment, appreciate each team member's contributions and effectively utilize each team member to his/her fullest potential.
* Analyze and repair problems with malfunctioning Electronics circuitry, ineffective electronic pieces, and inoperative parts.
* Execution of Proof of Concept (POC) Projects at customer site.
* Maintain all equipment and components by performing scheduled repair or maintenance tasks.
* Ensuring calibration or proper functioning of equipment and scheduling replacement when needed.
* Proactively monitor and maintain customer systems to help meet contracted SLAs
* Understand customer expectations and address their requirements at the desirable customer satisfaction level
* Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time
* Communicate with all customers and other Trapeze staff in an open, clear and respectful manner.
** Education and Experience
*** Diploma or Degree in Electronics and Communication engineering.
* Minimum of 2 to 3 Years experience in Electronics devices installation, IT Systems installation, trouble shooting and technical demonstrations.
* Strong knowledge on Electronics circuitry and Functional skills.
* Candidates must hold a valid UAE driving license .
** Personal Attributes
*** Effective communication and…
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