IT Support Engineer

• Associated validation systems, file servers, email servers, application servers, and administrative systems.
• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Academic & Trades Qualifications

Education Requirements

·

B.sc degree in the field of computer science and/or 4 years equivalent work experience.

Working Experience & Skills

• General knowledge of the four network types (LAN, WAN, MAN and GAN).
• General knowledge of Active Directory, Outlook, Backups.
• General knowledge in Troubleshooting, assembling, disassembling, repairing and monitoring alarm system hardware and electronic devices such as smoke alarms, video cameras, remote controls, audio surveillance equipment and television monitors.
• Knowledge of DNS, TCP/IP and other networking concepts.
• Desire to learn new technologies and systems.
• Ability to operate tools, components and peripheral accessories.
• Firm grasp of how the web works, networking, and software products.
• Familiarize end users on basic software, hardware and peripheral device operation.
• Basic knowledge of Microsoft based server and desktop operating systems, networks and office systems.
• Good communication (both verbal and written) skills.
• Able to operate effectively in a team environment with both technical and non-technical team members.
• Able to maintain professional conduct under stress.
• Self-confidence and interpersonal skills.
• Analytical and problem-solving skills.
• Maintaining a high degree of customer service for all support queries.