Partner Support Advisor

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.

• Serves customers by providing product and service information and resolving product and service problems.
• Promptly respond to customer questions submitted via email, chat, phone or any other channels.
• Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
• Ensures performance goals are being met consistently based on quality standards.
• Support the team members and provide training on best practices.
• Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
• Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
• Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
• Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
• Make recommendations when policies and procedures need modification when problems arise.
• Diagnose the technical problem at the customer end and identify the possible solution(s).
• In case of code error, create a summary of the issue(s) and escalate it to the development team.
• Report to the Manager on any issues which require further action.

• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
• One or more years’ experience in related positions.
• Excellent English/Arabic language skills.
• Ability to communicate correctly and clearly with both internal and external customers.
• Good comprehension skills—ability to clearly understand and state the issues customers present.
• Good composition skills—ability to compose a grammatically correct, concise, and accurate written response.
• Ability to empathize with and prioritize customer needs.
• Demonstrable conflict resolution and negotiating skills.
• Ability to determine customer needs and provide appropriate solutions.
• Action oriented and self-disciplined.
• Adaptable/Open to change.

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self.