Job Description
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Responsibilities- Gather, analyze, and document business requirements for ITSM processes using Service Now.
- Collaborate with stakeholders to identify business challenges and opportunities for improvement.
- Translate business needs into detailed functional and technical requirements.
- Work closely with Service Now developers and administrators to ensure solutions meet business objectives.
- Assist in configuring and testing Service Now ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.).
- Conduct workshops and stakeholder interviews to validate requirements and design decisions.
- Support UAT, training, and deployment activities.
- Provide post‑implementation support and continuous improvement recommendations.
- Develop process documentation, user stories, use cases, and workflow diagrams.
- Ensure compliance with governance, best practices, and organizational standards.
- Experience working in large‑scale Service Now implementations.
- Familiarity with reporting and dashboarding in Service Now.
- Experience with integration of Service Now with other platforms/tools.
- Ability to work independently and as part of a cross‑functional team.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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Entry level
Employment typeFull‑time
Job functionResearch, Analyst, and Information Technology
IndustriesIT Services and IT Consulting
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