CMS Consulting Implementation Services Director - Consulting and Analytics

CMS Consulting Implementation Services Director - Visa Consulting and Analytics

Commercial & Money Movement Solutions (CMS) represents a key strategic growth area for Visa, as it expands beyond core consumer card payments (C2B) and into broader money movement flows among individuals, businesses, and governments. The investments that Visa has made over decades in C2B have provided Visa with the infrastructure, technical capability, brand, expertise, and relationships to tap into money movement between a much broader coupling of counter parties (B2B, B2C, P2P, G2C, G2B, etc.).

The CMS Consulting Implementation Services Director will be part of the CEMEA Visa Consulting and Analytics team (VCA) which delivers high impact consulting, analytics, and data science projects to our clients. This role focuses on executing CMS strategies, driving end-to-end product launches, and managing technical integrations within banking environments to accelerate adoption and usage.

Responsibilities include:

• Lead VCA's CMS implementation work across CEMEA including platform development, clients management, business development, and projects delivery.
• Lead product launches from planning through execution, ensuring timely delivery and alignment with client objectives, including manage programs overseeing technical integrations with banking systems, including core banking platforms, APIs, and third-party services.
• Develop clear platform KPIs and outcomes, track implementation against these defined KPIs, (with a focus on product launches, product sales and acceleration of product usage).
• In coordination with Country Managers and Account Executives, develop plans for consulting activity and GTM plans in the sphere of CMS.
• Develop and maintain detailed project plans, timelines, and risk mitigation strategies for CEMEA-wide CMS product launch and sales acceleration programs.
• Act as the primary point of contact for stakeholders during implementation phases.
• Monitor post-launch performance and drive continuous improvements.
• Lead client workshops and discussions focused on implementation readiness and technical feasibility.
• Collaborate with Visa Sales, Product, and Marketing teams to ensure successful delivery and measurable impact.
• Develop project pitches/proposals and secure new consulting implementation assignments with clients, as well as re-engagement opportunities via a consultative sales approach.
• Continue to evolve the offering based on the detailed understanding of the objectives, challenges, and support needs of CEMEA clients.
• If required, work on client site to design and project manage the implementation of consulting recommendations, marketing campaigns, product value propositions, product migrations, etc.
• Resolve clients’ complex strategic problems, synthesizing complex questions and ambiguous client situations as required.
• Lead client discussions including introductory workshops on CMS topics, support pitches, projects scoping, etc.
• Lead knowledge sharing initiatives with consulting teams in other regions to incorporate best practice, source analytical or other solutions to bring global perspective to local clients.
• 10 plus years of work experience including solid consulting experience
• Track record of successful product launches in complex, regulated environments.
• Experience in running banking implementation focused initiatives
• Commercial, corporate, business banking, payments experience is a plus
• Consulting experience gained within a strategy house
• MBA or Post Graduate studies is a plus

Experience and skills required:

• Self-motivated and able to use own initiative with limited direction
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups
• Excellent communication and interpersonal skills
• Strong analytical and financial modelling skills
• Excellent presentation skills and ability to present to senior execs including c suite
• Relationship management skills – should be able to manage internal and external stakeholders at senior levels
• High attention to detail and commitment to quality
• Experience in structuring and delivering advisory projects
• Proficiency in MS Excel and MS PowerPoint to develop superb client presentations
• Group facilitation and presentation skills
• Results driven, flexible and both internally and externally customer focused

Important Additional Information

• Position based in Dubai
• Extensive travel across CEMEA markets required

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.