InContact Engineer Engineering

Discover Exciting Career Opportunities with Unified Networks Solution

Location:

UAE, Dubai

Skillset:
Customer Service

Job Type: Full Time

Job Mode:
Onsite

We are seeking an experienced and results-driven NICE in Contact Engineer to join our team onsite in Dubai
. This role involves implementing, configuring, and maintaining NICE in Contact Contact Center solutions, working closely with stakeholders to ensure seamless integration and operation of the platform.

• Configure and support NICE in Contact Studio, ACD, IVR, WFM, and QM modules
• Integrate NICE in Contact with CRM platforms and third-party APIs
• Handle scripting, call flow design, and customization using Studio tools
• Perform troubleshooting, root cause analysis, and issue resolution
• Monitor system performance and optimize workflows
• Collaborate with internal teams and client-side stakeholders
• Document configurations, processes, and technical procedures
• Provide support during UAT and go-live phases

• Proven hands‑on experience with NICE in Contact Studio and Contact Center implementations
• Strong understanding of contact center operations and telephony infrastructure
• Experience with VoIP, SIP, ACD
  , and cloud communication technologies
• Familiarity with API integrations
  , JSON/XML, and cloud‑based SaaS environments
• Knowledge of WFM, QM, and Analytics modules within NICE in Contact
• Excellent problem‑solving and client communication skills
• NICE in Contact certification (preferred)

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in deploying NICE in Contact in large‑scale enterprise environments
• Experience with Azure
  , AWS
  , or other cloud platforms
• Knowledge of Cisco UCCE/UCCX
  , Genesys, or Avaya (a plus)
• Competitive salary in AED
• Dubai residency and work visa sponsorship
• Opportunity to work with enterprise clients and modern tech stack
• Career growth in cloud‑based Contact Center solutions