Senior Manager, Product Manager Business

Job Description

Key Roles & Responsibilities

• Strategic Planning:
  Align Tech & OPS applications with IHS Towers business goals. Collaborate with business leaders to understand and prioritize application needs.
• Project Management:
  Oversee the planning and execution of business application projects. Ensure projects are delivered on time, within scope, and on budget. Coordinate with cross-functional teams and stakeholders.
• Application Portfolio Management:
  Oversee a subset of IHS Towers portfolio of business applications – Service Now, Redcube … etc. Evaluate and implement new functionalities as needed while continuously assess the performance and relevance of the applications.
• Change Management:
  Approve, monitor and track Business Applications changes from design to deployment. Prepare release calendars.
• Team Leadership:
  Lead the application support and Vendor teams for Business Applications. Fostering a collaborative and innovative work environment and Provide guidance and mentorship to team members.
• Vendor Management:
  Manage relationships with third-party vendors and service providers for Business Applications. Negotiate and review service level agreements (SLA), and ensure vendor performance in line with agreed SLAs.
• Quality Assurance:
  Establish and enforce quality assurance processes for application development and maintenance. Ensure testing and validation of changes and new features to ensure Tech and OPS applications meet IHS Towers’ organizational standards.
• Security and Compliance:
  Implement and enforce applications controls to protect the integrity and quality of IHS Towers processes and data. Ensure they comply with relevant industry regulations and standards. Also approve privileged users applications access requests. Ensures all identified and known vulnerabilities are resolved promptly.
• Documentation:
  Ensure documentation are created and maintained for applications, processes, and procedures.

• Enterprise Architecture Team
• IT Application Vendors
• IT Support
• IT Infrastructure Team
• Technical Team
• NOC Team
• Supply chain, Assets Management team

• Ability to design scalable solutions in multi-instance environments.
• 5-8 years of Service Now administration and product delivery certified within modules / applications ITSM, ITOM, FSM, EAM / HAM, Preferred Service Now Application expertise aligning with IHS (Telco Tower industry).
• Project Management
• Application Life Cycle and performance / health Management
• Business Analysis
• Vendor Management
• Change management

• Personal qualities of integrity, credibility, and commitment to the mission of IHS
• Excellent communication skills
• Flexible and able to multitask
• Leadership and Mentoring Problem-solving skills
• Analytical skills
• Conflict resolution

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability - People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars : ethics and governance, environment and climate change, education and economic growth, and our people and communities.