Salesforce Business Analyst; UAE

Job Description

We are looking for an experienced Salesforce Business Analyst with a strong background in Salesforce solutions (7+ years) to join our team. This role requires close collaboration with stakeholders to translate business needs into actionable requirements, ensuring solutions align with strategic goals and deliver measurable value.

• Partner with cross-functional teams to gather, analyze, and document business requirements for Salesforce projects.
• Translate business needs into functional specifications, user stories, process flows, and data models.
• Identify and recommend process improvements to enhance user experience, system efficiency, and data quality.
• Stay up to date with Salesforce releases, features, and best practices, incorporating them into system enhancements.
• Optimize Salesforce configurations to align with business processes and improve usability.
• Oversee project execution, ensuring deliverables meet quality standards, timelines, and business objectives.
• Lead and conduct workshops, demos, and UAT sessions with stakeholders to validate solutions.
• Prepare and maintain clear documentation for business processes, system configurations, and training resources.
• Deliver end-user training and provide ongoing support for Salesforce-related inquiries.
• Collaborate with delivery teams, managing communication and expectations with stakeholders.
• Conduct thorough testing and validation, from creating test cases to performing quality assurance.
• Build and maintain strong professional relationships with clients and team members.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of Salesforce consulting or business analysis experience.
• Salesforce certification(s) required.
• Proven ability to capture requirements, make strategic recommendations, and optimize implementations to meet business goals.
• Proven ability to bridge the gap between business stakeholders and technical developers.
• Experience and familiarity with integrations and data migration strategies.
• Experience in functional and project management is a plus.
• Exceptional communication skills in English;
  Arabic proficiency is an advantage.
• Positive, collaborative, and solution-focused mindset with high attention to detail.
• Strong problem-solving skills, including conflict resolution and adaptability.
• Ability to manage multiple priorities and deliver in a fast-paced environment.
• Candidates should be residents in Dubai.