Managed Services Solutions Leader

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Managed Services Solutions Leader, you will shape and deliver innovative solutions across infrastructure, cloud, security, and applications. Your role is pivotal in designing end-to-end service offerings, building operational models, and ensuring seamless integration with global delivery centers. You will collaborate closely with clients and internal teams to define service catalogs, SLAs, KPIs, and transformation roadmaps that drive operational excellence and business value.

You will lead complex multi-tower managed services deals, supporting the full sales cycle from solution design to contract execution. This includes crafting architectures, pricing models, and transition plans for large-scale engagements. Beyond solutioning, you will champion governance, compliance, and continuous improvement initiatives, leveraging automation, analytics, and AI-driven operations to optimize service delivery.

Your day will also involve engaging with client stakeholders to assess talent needs, manage resource strategies, and ensure alignment with global best practices. By combining technical expertise with commercial acumen, you will help clients achieve cost efficiency, operational resilience, and strategic transformation across their IT landscape.

Key responsibilities

Managed Services Offering Design (Infrastructure, Security, Cloud & Applications)

• Design and package managed services offerings across:
• IT Infrastructure Operations (NOC/NMS)
• Cybersecurity Operations (SOC/MSSP)
• Cloud Managed Services (Azure, AWS, Hybrid)
• Application Managed Services (AMS)
• Application Testing / QA Managed Services
• End-User Services / Workforce Support
• Develop end-to-end service catalogs, SLAs, KPIs, service tiers, runbooks, and operational workflows.
• Align offerings with NTT DATA’s global frameworks, best practices, accelerators, tooling, and automation platforms.
• Build blended onshore/offshore operational models leveraging global delivery centers.

Driving Complex Managed Services Deals

• Lead multi-tower solutioning for complex enterprise managed service opportunities.
• Build custom architectures, costing models, pricing structures, and transformation roadmaps.
• Support the sales cycle: RFP/RFI responses, client presentations, negotiations, and solution defense stages.
• Articulate TCO reduction, operational efficiency, automation gains, and strategic value.
• Design transition and transformation plans for multi-year managed service contracts.

Application Managed Services (AMS) Solutioning

• Define AMS offerings covering incident, enhancement, release management, Dev Ops support, and performance monitoring.
• Map application portfolios, identify modernization opportunities, and outline delivery models (ITIL/Dev Ops/Agile).
• Work with clients to optimize application footprints, reduce technical debt, and improve application stability.
• Align AMS offerings with global NTT DATA application service capabilities (legacy, ERP, cloud-native, integration, etc.).

Application Testing & Quality Engineering

• Design managed testing services including:
• Functional testing
• Automation testing
• Performance testing
• Security testing
• Regression and continuous testing models
• Utilize NTT DATA’s global QE accelerators, frameworks, automation suites, and offshore testing labs.
• Define service models for continuous testing in Dev Ops environments.

Talent, Skills & Resource Management (Client‑Facing)

• Conduct skill‑gap assessments and workforce capability evaluations with client stakeholders.
• Work with clients to define needed skillsets, staffing models, and hybrid delivery options.
• Support interviewing, resource selection, and onboarding processes for managed services teams.
• Leverage NTT DATA’s global talent pool for specialized skills (cloud, cybersecurity, Dev Ops, application, testing).

Collaboration with Global Delivery Centers

• Define seamless operating models…