Engineer – Parts & Service, Surface & Under Ground Drills, Territory Middle East

Engineer – Parts & Service, Surface & Under Ground Drills, Territory Middle East

We are seeking an Engineer – Parts & Service to join our Middle East team, part of SMR Sales Area Southern Europe and Middle East.

This position will be based in Dubai, UAE.

In this role, you will:

• Drive parts sales and support dealers/customers in service, maintenance, troubleshooting, and repair of Sandvik Surface and Underground Drills.
• Deliver training to dealer and customer service teams.
• Provide technical support for commissioning, warranty handling, and advanced repairs.
• Develop routine work procedures (utilizing the tools provided) according to safety standards.
• Install, repair, inspect and commission products and equipment at customer site or own premises independently.
• Conduct problem solving and analysis of non-standard problems using a variety of approaches, tools and techniques.
• Conduct advanced and specialized repairs and inspections of products and equipment.
• Determine the best approach considering energy efficiency, environmental impact and maintenance costs when providing customer support.
• Complete analysis of failed product and report on any abnormalities to the relevant parties (e.g. Product Support and Sales Technician).
• Perform troubleshooting independently for non-standard and complex maintenance and repair or commissioning issues.
• Able to operate equipment proficiently and to test the functioning of customer equipment.
• Carry out dealer and customer training in sales, equipment operation, service and maintenance.
• Assist customer service and warranty handling with technical support.
• Promote the sale of consumables and spare & wear parts for SUDEX/DRRI/LOHA equipment.
• Develop sales opportunities in the customer services business with a view to increase business volume and market share.
• Support the customer’s product / equipment / processes by advising on possible improvements to more advanced technical solutions and products.
• Use deep knowledge of the tasks, tools and procedures in providing technical support to the sales team and customers.
• Perform adjustments of systems for client equipment.
• Conduct product launching and testing for client commissioning services.
• Provide analysis, reports and supporting documentation for customer invoicing.
• Plan for, conduct and maintain tools and equipment for service work; report on installation, maintenance and repair work and make recommendations to improve processes or advise customer based on observations.

This position requires extensive travel across Middle Eastern countries and flexibility in working hours to meet customer needs.

Your key responsibilities will include the below:

Health and Safety

• Develop routine work procedures (utilizing the tools provided) according to safety standards.
• Promote the sale of consumables and spare & wear parts for SUDEX/DRRI/LOHA equipment.
• Develop sales opportunities in the customer services business with a view to increase business volume and market share.

Maintenance and Repair Support

• Install, repair, inspect and commission products and equipment at customer site or own premises independently.
• Conduct problem solving and analysis of non-standard problems by using a variety of approaches, tools and techniques for recognizing operational or process problems and determine the appropriate approach.
• Conduct advanced and specialized repairs and inspections of products and equipment at customer site or own premises.
• Determine the best approach considering energy efficiency, environmental impact and maintenance costs when providing customer support.
• Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Product Support and Sales Technician).
• Perform troubleshooting independently for non-standard and complex maintenance and repair or commissioning issues.
• Able to operate equipment proficiently and to test the functioning of customer equipment.
• Carry out dealer and customer training in sales, equipment operation, service and maintenance.
• Assist customer service and warranty handling with technical support.

Sales

• Promote the sale of consumables and spare & wear parts for SUDEX/DRRI/LOHA equipment.
• Deve…