CMS Consulting Implementation Services Director – Consulting and Analytics

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose — to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Commercial & Money Movement Solutions (CMS) represents a key strategic growth area for Visa, as it expands beyond core consumer card payments (C2B) and into broader money movement flows among individuals, businesses, and governments. The investments that Visa has made over decades in C2B have provided Visa with the infrastructure, technical capability, brand, expertise, and relationships to tap into money movement between a much broader coupling of counter parties (B2B, B2C, P2P, G2C, G2B, etc.).

The CMS Consulting Implementation Services Director will be part of the CEMEA Visa Consulting and Analytics team (VCA) which delivers high impact consulting, analytics, and data science projects to our clients. This role focuses on executing CMS strategies, driving end-to-end product launches, and managing technical integrations within banking environments to accelerate adoption and usage.

• Lead VCA’s CMS implementation work across CEMEA including platform development, clients management, business development, and projects delivery.
• Lead product launches from planning through execution, ensuring timely delivery and alignment with client objectives, including manage programs overseeing technical integrations with banking systems, including core banking platforms, APIs, and third-party services.
• Develop clear platform KPIs and outcomes, track implementation against these defined KPIs, (with a focus on product launches, product sales and acceleration of product usage).
• In coordination with Country Managers and Account Executives, develop plans for consulting activity and GTM plans in the sphere of CMS.
• Develop and maintain detailed project plans, timelines, and risk mitigation strategies for CEMEA-wide CMS product launch and sales acceleration programs.
• Act as the primary point of contact for stakeholders during implementation phases.
• Monitor post-launch performance and drive continuous improvements.
• Lead client workshops and discussions focused on implementation readiness and technical feasibility.
• Collaborate with Visa Sales, Product, and Marketing teams to ensure successful delivery and measurable impact.
• Develop project pitches/proposals and secure new consulting implementation assignments with clients, as well as re-engagement opportunities via a consultative sales approach.
• Continue to evolve the offering based on the detailed understanding of the objectives, challenges, and support needs of CEMEA clients.
• If required, work on client site to design and project manage the implementation of consulting recommendations, marketing campaigns, product value propositions, product migrations, etc.
• Resolve clients’ complex strategic problems, synthesizing complex questions and ambiguous client situations as required.
• Lead client discussions including introductory workshops on CMS topics, support pitches, projects scoping, etc.
• Lead knowledge sharing initiatives with consulting teams in other regions to incorporate best practice, source analytical or other solutions to bring global perspective to local clients.

• 10 plus years of work experience including solid consulting experience
• Track record of successful product launches in complex, regulated environments.
• Experience in running banking implementation focused initiatives
• Commercial, corporate, business banking, payments experience is a plus
• Consulting experience gained within a strategy house
• MBA or Post Graduate studies is a plus
• A recognized undergraduate degree qualification