IT support Manager; nationals OTS

IT support Manager (open for Saudi nationals only), OTS

We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer‑centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running.

• Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines, specifically IT and Health & Safety.
• Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
• Managing IT project coordination and ensuring team project execution and ownership, and ensuring effective reporting while working towards efficient internal customer satisfaction.
• Development and management of the IT budget through its lifecycle and supporting IT skill development of Fulfillment Center staff.
• Scheduling staff and team shifts.
• Inspiring continuous improvement of all IT team processes and initiatives, driving operational excellence within the Fulfillment department.

• A Master’s degree in a relevant discipline is a nice-to-have.
• An understanding of core Internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems.
• CISCO experience and certifications.
• Certifications in Unix/Linux System support and/or Microsoft Windows system support.
• Telecom knowledge, including VoIP/SIP as well as mobile technologies.
• Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience.
• ITIL and Prince2 certifications would be advantageous.
• You’re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems.
• Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle.
• Experience in project management.

We’re looking forward to receiving your application, preferably in English.

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