Solutions Engineer – Sales, Delivery & Success

Solutions Engineer – Sales, Delivery & Success

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About Us

We are a fast‑growing technology company working with banks and financial institutions to deliver enterprise SaaS solutions in financial data analytics, enrichment, and personalization. Our platform enables financial institutions to unlock value from transaction data, drive innovation, and build stronger customer relationships.

We are seeking a Solutions Engineer – Sales, Delivery & Success to play a pivotal role in the client journey: from shaping solutions during pre‑sales, to leading enterprise implementations, to ensuring customer success and account growth. This is a hands‑on, strategic role for someone who thrives at the intersection of technology, banking, and enterprise SaaS.

The Solutions Engineer will be responsible for:

• Pre‑Sales:
  Supporting the sales cycle through technical expertise, demos, RFP/RFI responses, and proof‑of‑concept delivery.
• Delivery:
  Owning end‑to‑end project implementations with clients, managing integration, configuration, testing, and go‑live.
• Customer Success:
  Acting as the trusted advisor to clients post‑implementation, ensuring adoption, renewals, and expansion through upsell/cross‑sell.

You will act as the bridge between Sales, Product, Engineering, and our clients, ensuring the solutions we deliver create maximum impact for our banking and financial services partners.

Pre‑Sales & Solutioning

• Partner with Sales to engage with prospective banks and financial institutions, understanding business and technical requirements.
• Lead technical presentations, demos, workshops, and proof‑of‑concepts.
• Own and coordinate technical responses to RFPs, RFIs, and compliance/security questionnaires.
• Translate client needs into tailored solution architectures and delivery approaches.

Implementation & Delivery

• Lead enterprise SaaS deployments, ensuring smooth integrations with client IT environments.
• Gather and validate technical and functional requirements, managing delivery end‑to‑end.
• Coordinate with engineering/product teams to resolve technical issues.
• Oversee configuration, testing, training, and go‑live activities.
• Deliver projects on time, on scope, and to enterprise‑grade standards.

Customer Success & Growth

• Be the primary point of contact for enterprise clients post‑go‑live.
• Drive adoption, usage, and ROI of our solutions across the client’s organization.
• Ensure renewal and retention by proactively managing client relationships.
• Support sales in identifying upsell and cross‑sell opportunities.
• Capture client feedback to inform product strategy and roadmap.

• Bachelor’s degree in Computer Science, Engineering, or related field.
• PMP Certification.
• 5–10 years’ experience in enterprise SaaS for banking/financial services.
• Proven track record in solutions engineering, implementation, and customer success roles.

• Deep understanding of APIs, data integration, ETL pipelines, databases, and enterprise SaaS deployments.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with enterprise IT and security requirements: compliance, authentication (SSO, OAuth, SAML), data governance.
• Ability to design and present solution architectures for banking clients.
• Strong project management skills (Agile/Waterfall, Jira, Trello, or similar tools).

• Prior experience at a fintech or enterprise SaaS vendor serving banks/financial institutions.
• Strong familiarity with banking regulations, compliance, and security standards in the GCC or equivalent markets.
• Understanding of financial data enrichment, analytics, personalization, or transaction data use cases.

• Strong client‑facing communication and executive presentation skills.
• Ability to work seamlessly with both bank IT/developer teams and business/C-level stakeholders.
• Commercial acumen: experience driving upsell, cross‑sell, and renewals.
• Adaptable, entrepreneurial mindset with ability to thrive in a fast‑paced startup environment.

• Project Management certifications: PMP, PRINCE2, or Agile/Scrum Master.
• Cloud certifications: AWS, Azure, or GCP.

• Direct impact on the success of high‑profile banking clients across the region.
• End‑to‑end ownership across sales, delivery, and customer success.
• Work in a fast‑scaling fintech SaaS company at the center of financial innovation.
• Competitive compensation, performance incentives, and growth opportunities.

Mid‑Senior level

Full‑time

Engineering and Information Technology