Tool and Automation Architect

Tool and Automation Architect Job Description

About the Role:

We are seeking a highly motivated and experienced Tool and Automation Architect to lead and manage our Operation Tool Domain. You will play a critical role in ensuring the seamless functioning and continuous improvement of our operational tools and automation frameworks, enabling us to deliver high-quality services and maintain optimal network performance. This role requires a strategic thinker with a hands‑on approach, capable of managing a team and collaborating effectively with cross‑functional stakeholders.

• Lead the complete architecture and re‑architecture of current Operation Tools, incorporating AIOps enablement to drive intelligent automation and advanced analytics.
• Develop and execute a strategic roadmap for operational tools and automation, aligned with business objectives.
• Identify opportunities for process improvement, system optimization, and integration of new automation technologies.
• Lead and manage a team of professionals focused on operation tools and automation, actively participating in the design, coding, testing, and debugging of solutions.
• Oversee the daily operations and management of operation tool solutions.
• Conduct regular performance evaluations, provide mentorship, and training for team members.
• Manage all aspects of the operation tool lifecycle, including design, development, and implementation.
• Ensure compliance with organizational requirements and industry standards.
• Collaborate with internal teams and external vendors for successful implementation of operation tools and automation solutions.
• Establish and maintain tools and processes for real‑time performance monitoring.
• Identify and address performance issues to optimize system reliability.
• Ensure operation tool solutions and operations comply with legal and regulatory requirements.
• Manage budgets for both operation tool projects and ongoing operations.
• Allocate resources effectively for cost‑effective project delivery.
• Foster strong collaboration with cross‑functional teams, including network operations and IT.
• Communicate effectively with key stakeholders to understand requirements and align operation tool strategies with business goals.
• Develop and maintain comprehensive documentation for operation tool processes, configurations, and developments.
• Generate regular reports on operation tool performance, issues, and improvements for management review.
• Continuously evaluate and improve operation tool processes to enhance efficiency and effectiveness.
• Stay informed about emerging technologies and industry best practices related to operation tools and automation.
• Partner with the cybersecurity team to ensure the security of operation tool solutions.
• Provide regular updates to executive leadership on operation tool initiatives, achievements, and challenges.
• Integrate operation tool components with other systems and third‑party applications.
• Work effectively with databases to store, retrieve, and manipulate data relevant to operation tool operations.
• Lead solution validation and technical evaluation of tool partners to ensure alignment with business and technical requirements.
• Assess and validate the value proposition of automation use cases, ensuring they deliver measurable benefits and support strategic objectives.

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Minimum 10 years of experience in the domain of operation tools, automation, or related areas.
• Proven experience in leading and managing a team focused on operation tools and automation.
• Strong technical skills in programming languages such as Java, Python, C#, or others commonly used in software development.
• Expertise in database design, SQL, and database management systems (e.g., MySQL, Postgre
  
  SQL, Oracle).
• In‑depth understanding of telecommunications concepts, including voice and data services, routing, and network protocols.
• Demonstrated track record of developing and managing budgets for operation tool projects and operations, ensuring cost‑effectiveness.
• Excellent communication, collaboration, and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to work independently and as part of a team.
• Proven experience in AIOps platform automation, including hands‑on work with platforms such as Moogsoft, Splunk ITSI, IBM Watson AIOps, Dynatrace, or Ansible.
• Extensive experience with Service Now ITSM, ITOM, and CMDB, including integration, automation, configuration item (CI) correlation, workflow development, and process optimization.