Manager, Solution Consulting

Job Description

What you get to do in this role:

The Solution Consulting (pre‑sales) organization is a vital and well‑respected part of the sales ecosystem at Service Now who are expected to deliver spectacular interactions and experiences with customers and also internally, with a focus on performance and continual improvement.

We are seeking a Solution Consulting leader to lead Demonstration capability and strategy. This strategic leadership role will set the agenda for demonstration capability as well as execution by inspiring and managing a team of early in career Presales Solution Consultants. The ideal manager will create a repeatable process, driving results and outcomes in a multi‑fold agenda including:

• Bring early in career SCs providing an environment where they hone demonstration proficiency and knowledge across Service Now’s products groups.
• Define and refine future Demo Hub program capability. Determine and sponsor Demonstration Creation, Use and future capability and development. Extend Demo Center concept to have inclusive value to field including Demo Hub capability.
• Partner with Marketing, SC Field and the Workflow SC leadership to create pipeline generation capability.
• Create and manage a video asset library of functional demonstrations to be used to enhance efficiency and effectiveness for pipeline generation and renewal enhancement.
• Capable of developing Americas functionality, prove success and then extend capability globally to EMEA and APJ.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Strong pre‑sales experience as an individual contributor and leader, preferably at Service Now.
• Thought leadership in methods and techniques for storytelling with software.
• Ability to coach and develop early‑in‑career as well as senior individual contributors.
• Able to lead people, process and systems development.
• Gain and build relationship and trust quickly inside and outside of the SC organization.
• Leader who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed.
• Strong understanding of Service Now sales and engagement process and business value.
• Ability to clearly articulate the power and value of the Service Now platform.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.