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Job Description & How to Apply Below
ARE Dubai - Property# BCB2 515, Dubai Commer Citytime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 15, 2026 (30+ days left to apply) job requisition :
R1689182
Job Title:
Digital Manager
Job Description We are seeking an experienced Digital Manager to drive digital transformation, operational excellence, and customer experience optimization across our real estate portfolio. This strategic role will be based in Abu Dhabi and responsible for developing and implementing digital solutions that enhance operational efficiency, improve stakeholder engagement, and maximize the value of our digital assets and touchpoints. The Digital Manager will serve as a key change agent, working closely with leadership, operations teams, and external stakeholders to identify opportunities for digital innovation, analyze performance data, and implement best-in-class digital strategies that align with our business objectives.
Key responsibilities
Digital Strategy & Transformation
* Analyze current digital usage patterns and identify opportunities for enhanced digital adoption across all customer and operational touchpoints
* Develop comprehensive proposals for digital change initiatives, including detailed business cases with clear ROI / impact projections
* Lead digital transformation projects from conception through implementation, ensuring alignment with organizational strategy
* Drive the adoption of automation tools, AI-driven analytics, and process optimization technologies to improve scalability and reduce manual dependencies
* Champion digital-first behaviors across the organization, working with management to embed digital capabilities within existing operations
Operations Management & Process Excellence
* Design and organize seamless user experiences across multiple channels and customer touchpoints
* Implement robust governance models, risk controls, and regulatory compliance measures for digital operations
* Utilize Lean, Six Sigma, and other methodologies to identify and eliminate operational inefficiencies
* Spearhead robotic process automation (RPA) and AI-driven solutions to enhance operational effectiveness
* Conduct root cause analysis to identify operational deficiencies related to digital usage and implement sustainable corrective actions
* Establish continuous improvement frameworks including Kaizen principles and business process reengineering## Data Analytics & Performance Management
* Leverage advanced analytics, dashboards, and real-time reporting tools to track digital performance and identify trends
* Develop and maintain digital usage reporting frameworks to measure adoption, engagement, and business impact
* Utilize predictive modeling and business intelligence tools (Power BI, Tableau, SQL) to derive actionable insights
* Monitor benefit forecasting and tracking for digital initiatives, ensuring delivery of projected outcomes
* Conduct regular operational audits to evaluate digital performance and recommend strategic improvements## Stakeholder Management & Communication
* Present proposals, findings, and recommendations to senior leadership and key stakeholders with clarity and impact
* Capture and translate business requirements into technical specifications for digital solutions
* Act as liaison between business units, technology teams, and external vendors to ensure seamless delivery
* Conduct regular business reviews to evaluate digital initiative performance and alignment with objectives
* Implement structured feedback mechanisms to capture stakeholder input and drive continuous improvement## Change Management & Implementation
* Author and communicate digital behavior requirements and standards across the organization
* Support change thinking and change management initiatives throughout digital transformation projects
* Analyze system changes and assess their impact on business operations and user experience
* Communicate technical changes effectively to operational teams and support successful implementation
* Create compelling change stories using data visualization and presentation techniques to drive adoption## Team Leadership & Capability Building
* Lead, mentor, and develop team members with a focus on digital excellence and innovation
* Foster a culture of ownership, accountability, and continuous learning
* Provide input to training programs to upskill employees on digital tools, analytics platforms, and process excellence
* Promote consultative approaches to problem-solving and critical thinking across the team Qualifications and experience## Education
* Bachelor's or Master's degree in Business Administration, Information Systems, Digital Technology, Operations Management, or related field## Experience
* Minimum 8 years of progressive experience in digital transformation, operations management, or digital delivery roles
* Proven track record in the real estate, banking, government, or property management sectors
* Strong experience in…
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