Pro Serve Area Delivery Leader - Security , LATAM
Job | Amazon Web Services Colombia S.A.S.
The Amazon Web Services Professional Services (Pro Serve) team is looking for an experienced Pro Serve Area Delivery Leader (PADL) to join our Shared Delivery Team (SDT). This senior leadership role is responsible for all delivery activities within the Area (single/multi-country or Practice/Industry), ensuring optimal support while maximizing team utilization and revenue performance. You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams.
As PADLs, you will coach, manage, and guide Delivery Practice Managers (DPMs) and their teams, ensuring they are providing best-in-class solutions for customers and partners. You will routinely engage with C-level executives within our customers, ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with Pro Serve Account Executives to identify, understand, and define business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and successfully executing SOWs.
Your experience leading teams within the technology sector will equip you with the ability to optimize team growth and performance through implementing tailored people development plans, ensuring Area SDTs are aligned to customer needs, and have the skills and capacity to address customer outcomes. You will translate technical concepts into business value and talk in technical depth with teams, cultivating strong customer, Amazon Global Sales (AGS), and Pro Serve team relationships, which enables exceptional business performance.
PADL success is measured primarily through the Area P&L by delivering customer engagements on time, within budget, and exceeding customer expectations (CSAT).
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives and provide assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption.
We also deliver focused guidance through our global specialty practices, covering a variety of solutions, technologies, and industries.
- Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams.
- Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets.
- Driving business development initiatives and providing portfolio guidance and oversight.
- Collaborating with Pro Serve Account Executives to identify and define customer business outcomes.
- Managing the Area P&L, optimizing team growth, performance, and utilization.
- Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews.
Diverse Experiences:
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance:
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
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