CRM Administrator / Data Analyst Job in Dubai, UAE Job Description
We are seeking a detail-oriented CRM Administrator / Data Analyst to manage, support, and optimize the organization’s Customer Relationship Management (CRM) system
. The role focuses on ensuring data accuracy, integrity, reporting efficiency, and smooth CRM operations
. The ideal candidate will have hands‑on experience in data management, reporting, and CRM administration
, with the ability to support business teams through reliable insights.
Manage, update, and maintain customer data within the CRM system
Ensure high levels of data accuracy, consistency, and integrity
Provide first‑level support to CRM users and resolve basic system issues
Create and maintain reports, dashboards, and data summaries
Perform data cleansing, validation, and reconciliation across multiple data sources
Maintain CRM documentation, workflows, and standard operating procedures
Assist with basic CRM workflow configurations and system enhancements
Collaborate with sales, marketing, and other cross‑functional teams to understand data requirements
Deliver timely and accurate reports to support business decision‑making
Basic to intermediate knowledge of CRM platforms
Strong proficiency in MS Office (Excel, Word, PowerPoint)
Understanding of sales and marketing processes
Experience handling large datasets and multiple data sources
Strong analytical, problem‑solving, and data interpretation skills
Excellent written and verbal communication skills
High attention to detail with strong documentation and organizational skills
Patience and ability to support users across different teams
Bachelor’s degree in Business, IT, Data Analytics, or a related field
Minimum 2–3 years of experience in a Data Analyst, CRM Administrator, or Data Management role
Proven experience in data analysis, reporting, and data integrity management
Strong time management skills with the ability to meet tight deadlines
Ability to work independently and collaboratively in a fast‑paced environment
Commitment to data confidentiality, governance, security, and compliance standards
Fluency in English
; additional languages are an advantage
Data Management, Data Analysis, Reporting, Data Analyst, Data Integrity, Data Manager, CRM Management, Report Generation, CRM Administrator, Business Intelligence, Data Cleansing, Data Validation
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