Fast-paced, dynamic and proactive, the Prime Video (PV) Trust and Safety (T&S) team is dedicated to ensuring that PV is a safe place for viewers, and creators around the world. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide/local policies, the Trust and Safety team is on the front lines of enhancing the PV experience in our ever‑evolving digital world and are currently looking for a Content Policy Manager to support our Amazon MX Player service in India.
The ideal candidate will be an execution‑minded professional who can think strategically, adapt quickly, work independently, and rapidly earn credibility and trust within all levels of the organization. They will be able to critically analyse and communicate refinements to policies and their implementation. They should be passionate about the services we provide and be customer obsessed.
Key Responsibilities- Support content calibration across India content policies for Amazon MX Player content.
- Scoping, prioritising and executing various projects and initiatives, ranging from content policy development, implementation and managing critical internal and external stakeholder relationships.
- Communicate effective, data‑driven recommendations and updates to internal stakeholders in order to influence decisions and outcomes for policy decisions.
- Manage high‑profile content escalations and evangelise broader risk mitigation needs with business leaders and internal stakeholders.
- Drive cross‑Amazon policy initiatives in an inclusive manner that continually seeks to understand and anticipate content‑related issues.
- Identify dependencies and risks associated with all policy projects.
- Above all, protect and enhance Amazon’s customer experience.
- Bachelor’s degree or equivalent
- Experience handling confidential information
- 5+ years of experience in Trust and Safety/Standards and Practices teams, content compliance policy, Content Risk Management or Public policy teams
- Experience communicating cross‑functionally, particularly in the area of consensus‑building
- Strong written and communication skills
- Superior organisational and time management skills.
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast‑paced and ambiguous environment.
- Ability to work independently, is self‑motivated, and flexible in approaching responsibilities and change.
- The ability to interact and present recommendations/solutions to senior leadership.
- Strong ability to use data and analytics to make informed decisions.
- Ability to manage multiple concurrent projects effectively and maintain a high level of attention to detail, with a proactive approach to problem‑identification and solving.
- Extensive knowledge of MS Office
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