Technical Support Engineer; Oracle
Job in
Dubai, Dubai, UAE/Dubai
Listing for:
Coin Market Cap Ltd
Full Time
position
Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly
AED
120000.00
200000.00
YEAR
Job Description & How to Apply Below
Position: Technical Support Engineer(Oracle)
Job Description
Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction.Monitor system performance and assist with version upgrades and data migrations.Qualifications
Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases.Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus).Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus.Responsible with strong customer service orientation and ability to work under pressure.#J-18808-Ljbffr
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