L2 End User Support Engineer

Description :

We are looking for a highly experienced L2 End User Support Engineer with 7 - 8 years of proven expertise in managing and supporting enterprise IT environments. The ideal candidate will have thorough experience in setting up and maintaining the entire IT infrastructure, ensuring seamless end-user support and operational efficiency.

• Provide Level 2 support for end-user systems, applications, and hardware across the organization
• Lead the setup, configuration, and maintenance of enterprise IT infrastructure (servers, networks, storage, endpoints)
• Troubleshoot and resolve complex technical issues escalated from L1 support teams
• Manage and support Windows / Mac OS environments, Active Directory, Office 365, and collaboration tools
• Ensure compliance with IT security policies and implement best practices for data protection
• Collaborate with network and system administrators to optimize infrastructure performance
• Document processes, configurations, and troubleshooting steps for knowledge sharing
• Mentor junior support engineers and contribute to continuous improvement

• Strong expertise in end-user support at L2 level
• Thorough experience in setting up IT infrastructure from scratch (servers, networks, endpoints)
• Proficiency in Windows, Linux, and Mac OS environments
• Hands-on experience with Active Directory, Exchange / Office 365, and virtualization platforms
• Knowledge of networking fundamentals (Cisco / Aruba preferred)
• Excellent troubleshooting, analytical, and communication skills
• Ability to work independently and manage multiple priorities

• Bachelors degree in Computer Science, Information Technology, or related field
• 7 - 8 years of experience in end-user support and infrastructure setup
• Relevant certifications such as MCSE, CCNA / CCNP, ITIL are highly desirable
• Proven track record of managing enterprise-scale IT environments

( : hirist.tech)