Job Description - IT Business Analyst (MER
0003W7J)
Description
Your purpose:
Take ownership of managing and supporting business applications across company and General distributors network. Play a key role in gathering and analysing business requirements, translating them into technical specifications, and facilitating implementation. Oversee all aspects of IT support for applications, as well as digitalization and automation initiatives, and ensure all solutions comply with Mercedes-Benz policies and standards. Provide expert consultation, manage user administration, and extract data for business analysis as needed.
Identify opportunities for system improvements, propose solutions, and manage or assist with enhancement projects. Coordinate and guide users through the UAT cycle to ensure successful outcomes. Maintain and improve IT Security and Data Protection Standards.
Your Responsibilities:
Consultancy Services
Business Analyst will provide consultancy services as part of an end to end solution for MBCME/RLC /Training center whenever required, including:
- Gather, validate and document new business requirements
- Propose ideas and initiatives to enhance processes and systems
- Recommend tailor-made IT services and solutions aligned with business needs
- Identify requirements and collaborate with architects and specialists to ensure quality and successful delivery of IT services and solutions
- Provide expert consultancy on data strategy, analytics tools, and related processes
Application management and support
Business Analyst will take technical ownership of Sales and Operation Systems, regional corporate website and financial application, including:
- Provide first-level support by consolidating and evaluating incidents, delivering daily technical assistance to users
- Act as the primary point of contact for Market Managers on technical issues at the dealer level (e.g., login tools, VPN, applications), troubleshoot problems, escalate when necessary, and maintain a knowledge base for common queries
- Collaborate with vendors and internal teams to analyze issues, identify root causes, and recommend effective solutions
- Maintain accurate records of incidents and updates, and create or revise IT and user manuals
- Analyze and support the implementation of business requirements and customisations, aligning development efforts with stakeholders on timelines and budgets
- Participate in the application lifecycle, coordinating with internal and external stakeholders for smooth operations
- Resolve identified security risks and ensure applications meet IT security standards and compliance with internal security policies
- Coordinate with security and business teams to maintain documentation, compliance, and operational stability
- Implement and manage User Access Management, standardising roles and access profiles across markets, ensuring timely approvals and removals, and leading the rollout of an automated, centralised access portal
- Develop efficient support processes and establish a new Support Desk for improved service delivery
Automation and digitalisation
Business Analyst will support digital transformation initiatives and drive automation strategies across the organisation, including:
- Assist in the planning and execution of IT digital transformation projects
- Contribute to the development and implementation of digitalisation strategies
- Identify and analyse opportunities for process optimisation and standardisation in collaboration with business partners
- Coordinate and consult with local and international stakeholders to align on best practices
- Define and recommend the optimal IT approach for automation and digitalisation using approved internal tools
- Design future‑state (“To‑Be”) processes and data flows to maximise efficiency, reduce throughput time, and improve quality
- Monitor and report progress against agreed project milestones
- Ensure compliance with Mercedes‑Benz policies, procedures, and standards for quality and security
- Maintain accurate and up‑to‑date project documentation in designated repositories
Policies, Security & Standards (Governance)
Business Analyst will ensure compliance with Mercedes‑Benz policies, security standards, and…
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