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Lead - Siebel UCM EIM Developer
Lead - Siebel UCM EIM Developer role at Virtusa.
Generic Accountability- Having good understanding of Siebel UCM/CRM data model and provide technical solutioning on business requirements and issues related to data migration and data loading.
- Perform day‑to‑day operational & maintenance support functions within Siebel application including issue troubleshooting, ticket resolution, provide business clarification and batch data load monitoring.
- Communicate, escalate, and resolve problem ticket issues as appropriate and working with the users / stakeholders in resolving incidents based on severity.
- Well aligned with ITIL processes in the areas of Incident Management, Change Management and Problem Management.
- Hands‑on development experience in Siebel EIM, PL/SQL, Unix shell scripting and Siebel Configuration & ETL tools.
- Excellent understanding of Siebel Application data model and architecture.
- Understand functional requirements and convert them to Siebel design and implement with Siebel technologies including Siebel UCM, EIM, PL/SQL, Unix shell scripting and any other ETL tools such as ODI.
- Build/modify batch interfaces including IFB, PL/SQL views, procedures, shell scripts as per requirements and adhere to best practices.
- Troubleshoot batch integration issues in production and other data‑related issues.
- Create integration mapping documents by discussing with relevant stakeholders and prepare design.
- Strong experience in writing complex PL/SQL queries and stored procedures.
- Create batch shell scripts and understand the batch job scheduling mechanism.
- Perform performance improvements by tuning long‑running SQL queries or EIM jobs.
- Basic Siebel configuration knowledge such as joins, links, etc.
- Experience in larger data migration projects, including migrating large volumes of data from legacy systems or within CRM systems as part of an upgrade.
- Preferably have Master Data Management (Universal Customer Hub) domain experience and data quality experience.
- Preferably have worked on Siebel IP17 or later versions and Web tools.
- Knowledge of ETL tools like ODI/Informatica and using an ETL tool with Siebel EIM is an added advantage.
- Associate
- Full‑time
- Engineering and Information Technology
- IT Services and IT Consulting
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