Director Business Solutions and Delivery

Director Business Solutions and Delivery

Location: Dubai, UAE

Reports to: Chief Operations Officer

The role will lead the end‑to‑end execution of strategic projects, programmes and product delivery across the company’s credit‑lending platform and its market deployments. Responsible for ensuring that complex, cross‑functional initiatives are planned and executed with precision, the role works closely with technology, operations, compliance, product, credit risk and partner integrations. The Director will serve as the central point of accountability for roadmap delivery, operational readiness, and the continuous improvement of delivery practices across the business.

This senior leadership position requires deep experience in digital lending or financial services delivery, strong technology and operational fluency, and the ability to drive alignment across multiple stakeholders in a fast‑growing, regulated environment.

The ideal candidate will demonstrate expertise in managing and coordinating cross‑functional teams, developing comprehensive project plans, allocating resources efficiently, overseeing budgets, and excelling in risk management. They must be able to manage multiple projects (initiatives, change requests) and their dependencies and stakeholder engagements, with strong analytical skills and familiarity with Jira, Confluence, MS‑Project, MS‑Office
.

• Own the delivery of the enterprise roadmap, ensuring alignment with the COO, Commercial and Technology teams.
• Lead planning, execution and delivery of new projects and major programmes such as new product launches, regulatory changes, platform enhancements, change requests and market expansions.
• Oversee projects across cross‑functional technical and business streams for end‑to‑end delivery, fostering collaboration and effective communication.
• Ensure programmes are fully scoped, resourced, risk‑assessed and tracked through to completion.
• Provide clear status reporting, dependency management and decision frameworks to senior leadership.
• Own the prioritisation forum, process and governance alongside resource planning and allocation.
• Customize, utilise and maintain Jira to create dynamic project dashboards, providing real‑time visibility into project status, progress and key metrics.

• Develop a structured delivery framework (Agile/Hybrid/Waterfall) suitable for the company’s product and regulatory environment.
• Manage the project portfolio, prioritising initiatives based on strategic value, risk, resource availability and ROI.
• Ensure robust project governance, documentation and control processes.

• Work closely with Product, Engineering, Operations, Risk, Data, Compliance and Commercial teams to coordinate programme execution.
• Facilitate cross‑departmental alignment on requirements, timelines, decision points and resource planning.
• Act as a key escalation point for conflicting priorities, blockers or delivery risks.

• Ensure that new features, products and system changes are ready for operational deployment with adequate testing, training, risk assessment and support structures.
• Oversee UAT, release management and change control processes.
• Drive continuous improvement in delivery workflows, quality assurance and operational efficiency.

• Ensure delivery processes incorporate relevant regulatory and compliance requirements (e.g., FCA, consumer credit, data protection, lending rules).
• Maintain strong risk identification, mitigation and reporting across all delivery initiatives.
• Collaborate with Risk, Banking partners and Compliance teams to ensure regulatory changes are implemented correctly and on time.

• Lead and mentor a high‑performing team of project managers, functional / delivery leads and PMO staff.
• Build capability within the team through coaching, training and structured development frameworks.
• Foster a culture of accountability, transparency and excellence in execution.

• Bachelor’s in Business / Computer Science / Engineering / MBA (or…