Project Coordinator

📍
Location: Dubai Internet City, Dubai - UAE
🕒 Type: Full-time
💼 Department: Delivery / Project Management - Revenue Department
💻 Work Setup: Onsite

About ZIWO

ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.

As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.

We are looking for a Project Coordinator to support and oversee the planning, execution, and delivery of cross-functional projects. In this role, you will act as the operational backbone, ensuring alignment between teams, maintaining accurate documentation, managing stakeholders, and supporting sales during the pre-sales cycle with clear technical and project information.

• Coordinate and support mid-to-large scale projects from initiation to closure
• Manage day-to-day project tasks, schedules, and dependencies
• Track and report project performance metrics with accuracy and clarity
• Serve as the primary coordinator between internal teams and clients
• Facilitate collaboration across technical, operational, and commercial departments
• Lead status meetings, escalation discussions, and milestone reviews
• Maintain complete project documentation including RAID logs, action trackers, and risk registers
• Prepare detailed weekly and monthly reports for clients and leadership
• Identify risks early, propose mitigation plans, and follow up on resolutions
• Monitor project dependencies and escalate blockers when needed
• Support the enhancement of internal workflows, templates, and SOPs
• Participate in discovery calls to gather business and technical requirements
• Clarify onboarding scope, timelines, and dependencies for prospects
• Support proposal creation with implementation steps and timelines
• Assist in product demos by outlining onboarding expectations and responsibilities
• Flag risks and special requirements early to other teams

• Experience in IT, telecom, cloud, SaaS, or customer onboarding roles
• Experience working with enterprise customers in the GCC
• Fluent in English and Arabic (required)
• Excellent communication skills with both technical and non-technical stakeholders
• Understanding of SIP/VoIP concepts, basic networking, and CRM/IVR integrations is a plus
• Strong organizational skills, attention to detail, and ability to manage multiple priorities
• Proactive problem-solving mindset and ability to work cross-functionally
• Proven experience in pre-sales activities, including solution demonstrations, product presentations, and responding to RFPs/RFQs.
• Ability to understand client needs and translate them into tailored solutions.

• Competitive salary and comprehensive benefits
• Dynamic, collaborative, and supportive work environment
• Opportunity to work with high-performing, international teams
• Play a key role in transforming customer communications across the MENA region
• Clear pathways for career growth and professional development

ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.