Syndicate Claims Manager

Senior HR Generalist @ Sukoon Insurance | 16+ yrs of human resource experience

Role Overview:

This full-time role provides dedicated claims leadership for Sukoon’s SIAB, replacing prior part-time oversight. The position acts as a strategic linker between Sukoon’s internal claims team (who handle syndicate claims directly) and the underwriting and business leadership, ensuring alignment of claims activity with business priorities. The role is market-facing, supports broker and reinsurer engagement across the DIFC and Lloyd’s platforms, and is pivotal to delivering claims governance, large loss oversight and portfolio reporting.

Key Responsibilities:

• Operational Oversight: Monitor internal handling performance, referral protocols, SLAs, and TPA performance (if applicable), ensuring syndicate claims are managed in line with Lloyd’s standards and best practice.
• Internal Coordination: Serve as the key liaison between Sukoon’s syndicate claims handlers and underwriting/business leadership to ensure transparency, escalation of key matters, and alignment on reserving, trends, and strategy.
• Represent the syndicate in market-facing claims discussions with brokers, reinsurers, and stakeholders across DIFC and Lloyd’s markets, including complex and high-value matters.
• Oversee reporting and coordination of large losses and CAT claims with Sukoon Head of Commercial Claims, ensuring consistent updates to the Active Underwriter, ASTA, and Lloyd’s where appropriate.
• Produce and deliver monthly MI, loss triangulations, trend analysis, and performance commentary for internal and external stakeholders, including ASTA and the Lloyd’s market.
• Governance & Compliance: Work closely with ASTA (Managing Agent) on all claims governance, compliance, training, and audit-related obligations.
• Support annual attestations, DOA adherence, Lloyd’s Principles compliance, and ensure readiness for internal and external audit reviews.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management, Strategy/Planning, and Accounting/Auditing

Industry: Insurance