Service Support Engineer

Black & Grey HR is hiring Service Support Engineer for a data center infrastructure solutions company in the UAE. The ideal candidate will be responsible for coordinating preventive maintenance activities, assigning field service engineers for work orders and call-outs, managing service repair jobs, and ensuring accurate and timely invoicing. This role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

• Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.
• Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.
• Assign work orders to field service engineers for PMV site visits and urgent call-outs, ensuring efficient allocation of resources.
• Coordinate with OEM partners and clients for back-to-back contracts, scheduling, and document submission.
• Manage Schneider Service Repair Jobs, including work order assignment, report verification, quotation preparation, costing approvals, and invoicing.
• Collaborate with the Accounts team to ensure timely invoice submissions and resolve discrepancies with clients.
• Maintain trackers and work order sheets, ensuring accurate, up-to-date documentation.
• Provide weekly reports and participate in daily sprint meetings to update progress and highlight challenges.

• Bachelor's degree in Engineering, Operations, or related field.
• 14 years of experience in service coordination, operations, or technical support roles (experience in data center or infrastructure industry preferred).
• Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.
• Familiarity with data center equipment solutions and service processes.
• Excellent communication and coordination skills with clients, field teams, and cross-functional departments.
• Strong problem-solving ability, time management, and decision-making skills.
• Positive mindset, accountability, and ability to work under pressure with multiple stakeholders.

Attractive Salary Benefits

If you are a detail-oriented and proactive professional with strong coordination skills and experience in service support operations, we encourage you to apply!