Quality Control Officer

Job Responsibilities

• Manage and oversee the food safety management systems for the entire CPU.
• Conduct daily inspections in the facility to ensure compliance with FSMS standards.
• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.
• Manage lab testing, create microbiological and organoleptic schedules, and analyze product testing reports.
• Monitor semi-finished and finished products before dispatching; highlight and rectify any issues before dispatch.
• Generate suggestions for continuous improvement initiatives and projects within the department.
• Handle complaints:
  Investigate customer and outlet complaints related to food safety and quality, prepare detailed reports, and maintain the complaint tracking sheet.
• Ensure timely corrective and preventive actions are initiated by relevant departments to prevent recurrence.
• Coordinate with external service suppliers (e.g., grease trap, pest control, kitchen hood) to ensure services are conducted on timely manner and efficiently.
• Monitor and verify compliance with food safety logs that are being filled.
• Ensure traceability of items for all finished products.
• Escalate and highlight maintenance issues via email to the concerned facility and maintenance team.
• Conduct food transportation audits to ensure compliance with standards.
• Conduct quarterly refresher training for all staff and provide toolbox talks.
• Perform daily quality checks to ensure compliance with INDPT standards.
• Ensure the food watch account is active and that Certified PICs are consistently performing inspections on the food watch platform.
• Attend all third-party audits and support the CPU team in preparing CAR reports.
• Monitor and ensure cleaning activities in the CPU; guide the cleaning supervisor to maintain thorough hygiene throughout the facility.
• Draft checklists, policies, and standard operating procedures as required, ensuring they meet regulatory and operational standards.