Head of Retail Operations & Expansion

Head of Retail Operations & Expansion-Arabic Speaker Job Purpose

To lead the establishment and expansion of a supermarket retail chain across multiple residential properties, starting from concept development through launch and scalable growth. The role is responsible for strategy, operations, supplier setup, branding, and marketing alignment.

• Develop the end-to-end business model for the supermarket chain.
• Define market positioning, pricing strategy, and target customer segments.
• Create a scalable rollout plan across multiple locations.
• Lead supermarket setup from scratch, including layout planning, product mix, and supplier sourcing.
• Identify and onboard suppliers, negotiate contracts, and manage supply chain operations.
• Establish standard operating procedures (SOPs) for all outlets.
• Oversee daily operations standards and ensure consistency across all branches.
• Define staffing structure, hiring needs, and training plans.
• Monitor inventory management, shrinkage control, and operational efficiency.
• Develop the supermarket brand identity and in-store customer experience.
• Coordinate launch campaigns and ongoing promotions.
• Work with marketing teams to drive footfall and customer loyalty.
• Prepare budgets, forecasts, and cost-control strategies.
• Track KPIs including sales performance, margins, and operational costs.
• Ensure profitability and continuous performance improvement.
• Lead the rollout of new branches across multiple locations.
• Ensure consistency of brand, operations, and customer experience.
• Identify opportunities for growth, partnerships, and optimization.

• +7 years of proven experience in retail supermarket chains or multi-branch retail operations.
• Strong background in business setup, operations, and expansion.
• Experience in supply chain management and vendor negotiations.
• Solid understanding of retail marketing and customer behavior.
• Strong leadership, project management, and strategic thinking skills.

• Experience launching retail concepts from scratch.
• Data-driven decision-making and financial acumen.
• Ability to manage multiple locations simultaneously.
• Strong communication and stakeholder management skills.

Mid-Senior level

Full-time

Management and Purchasing

Retail Art Supplies