S Lead Key Accounts Sales Support Specialist

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Location:

Dublin, OH, US, 43016 Phoenix, AZ, US,  Morrisville, PA, US,

Company Name: 1001

Requisition

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Primary Purpose
:
The I+S Lead Key Accounts Sales Support Specialist is responsible for enabling profitable growth, customer retention, and sales effectiveness through operational excellence, advanced commercial support, functional leadership, and continuous improvement. This role serves as a subject matter expert, peer coach, and day-to-day operational resource for the Key Accounts Sales Support function, helping ensure the accurate, timely, and consistent execution of pricing administration, customer requirements, reporting, account maintenance, and other customer-facing activities that drive business objectives and enhance the overall customer experience.

As a trusted partner to the business, the I+S Lead Key Accounts Sales Support Specialist collaborates closely with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, Pricing, and other key stakeholders to support revenue generation, resolve complex business and customer challenges, improve commercial processes, and strengthen account management effectiveness. The role provides advanced support across pricing administration, margin analysis, cost investigations, index and formula pricing, forecasts, reporting, customer documentation, sample requests, account maintenance, and project execution.

This partnership-driven approach enables the Key Accounts organization to focus on customer acquisition, retention, contract compliance, and profitable growth.

The I+S Lead Key Accounts Sales Support Specialist supports team performance by monitoring workflow execution, service levels, queue health, data quality, process compliance, and issue resolution. This includes serving as the first point of escalation for complex pricing, reporting, and customer-support matter as well as supporting workload coordination, reinforcing standard work, assisting with onboarding and continued employee development, and identifying operational trends, risks, and opportunities.

The role partners with leadership to communicate team needs, recommend solutions, and promote consistency in service delivery and account support execution.

As a functional leader within the Customer Solutions organization, the I+S Lead Key Accounts Sales Support Specialist models accountability, collaboration, customer-centricity, and continuous improvement. Through peer coaching, trusted partnerships, strong cross-functional engagement, and leadership through influence, this role promotes the consistent delivery of high-quality commercial support, strengthens team capabilities, and contributes to sustainable business performance.

% of time spent

(Total 100%)

Provide functional leadership and advanced operational support to improve team readiness, consistency, and performance. Serve as a subject matter expert and peer coach for Key Accounts Sales Support Specialists, accelerate employee proficiency through onboarding and ongoing development, reinforce standard work, and drive adoption of systems, tools, and processes that support efficient account management and customer service delivery.

40%

Monitor and improve workflow performance, productivity, response times, pricing accuracy, data quality, process compliance, and service-level performance. Analyze operational and account-level results, identify risks, trends, and performance gaps, and provide actionable insights that support commercial decision-making, workload management, and improved business outcomes.
15%

20%

Serve as a trusted partner and advocate for Key Account Managers and customers by supporting pricing execution, margin analysis, customer documentation, surveys, questionnaires, regulatory requirements, sample requests, customer-specific reporting, and related account activities while ensuring contractual compliance, revenue retention, and profitable growth. Provide responsive support that strengthens customer relationships, account retention, and sales effectiveness.

20%

Identify and support enhancements to pricing processes, reporting capabilities, customer portals, operational workflows, systems, and account-management…