Customer Service Admin

Job Title

Job Description

Responsibilities:
Responsible for high-level administrative duties that assist in the operational function of the Transportation Customer Service Department. The role serves as a supplemental contact for our customers regarding general inquiries, concerns, or questions. The primary functions of a CSR Administrator are focused on accurate data entry and executing daily reports for various customer accounts. Serve as support to the operator line by answering and directing calls to appropriate personnel.

Communicate and escalate information as necessary and collaborate with cross-functional FST teams across the warehouse and transportation divisions. You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST. Understand contractual agreement details and expirations and collaborate with cross functional FST teams.

Requirements:
Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative. Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers. A minimum of 1 year of logistics industry experience preferred. Proven accuracy in reporting and data entry. Strong ability to manage multiple tasks with interruption. Strong written and verbal communication. Strong time management skills.

Intermediate Word, Excel, and Outlook experience. Strong collaboration to work as OneFST. Critical and broad thinking for the good of the organization.