Customer & Consumer Program Manager

Customer & Consumer Program Manager Glanbia Business Services Join this dynamic team focused on delivering better nutrition for every step of life’s journey.

The Opportunity The Glanbia Team are looking for a Value Stream Programme Manager. This position will be responsible for helping coordinate the Customer and Consumer Program of works in conjunction with the Product Managers, ensuring on-time delivery of high-quality outputs that satisfy Business and IT needs. Focusing on coordinating resource planning, project governance and project reporting both within Front office and across other value streams to ensure efficient project delivery.

Primary responsibilities for this role will include:

Coordinates both Project and BAU delivery across Customer and Consumer team to ensure effective resource planning, project governance and reporting

Develops a clear and feasible plan for achieving programme / workstream objectives, leveraging experience and expertise to anticipate and actively resolve potential challenges.

Work in partnership with the Product Managers to ensure clear assignments and deliverables are signed off across the project teams, guiding outputs to ensure a consistent approach to project deliverables, (documentation, requirement gathering, sign-off approvals,Co-ordinates internal resources and third parties / vendors to seamlessly plan, manage, and execute projects.

Tracks delivery progress against the programme plan with the support of Project Manager/Product Owners, preparing status reports to senior Business/IT management as required.

Engages with key stakeholders across Business and IT and proactively identifies and manages changes to scope, schedule, and budget to ensure appropriate planning measures are taken to deliver on project objectives (e.g., agreed outcomes/ benefits).Analyses and manages risks, establishing contingency plans and responsibilities for risk mitigation; creates checklists to guide and support Project Managers on risk mitigation activities (as needed).Determines what constitutes successful project closure for all parties;

gains acceptance and sign-off by all parties when closure is attained.

Creates value-add project documentation (e.g., business benefits realisation) and help maintain project templates, encouraging consistency and efficiency in project management practices.

Tracks resource budgets and manages the monthly recharge reporting process across the Customer and Consumer team Maintains a Consolidated view of workstream plans within Front office (Central Channels, Customer, Consumer and Foundation Tech into one plan to view both resource and projects) to support planning

Supports the roadmap planning for each workstream to build out 6,12 and 18 month views of initiatives.

Manages the monthly recharge process for resource across the team and reports on actual / budget for monthly status updates with Value Stream Director.

The skills and experience you will bring to the team Bachelor’s or Master’s degree in a relevant field (e.g., Project Management, Computer Science, Information Technology), or equivalent experience.

Industry certifications highly desirable (e.g. Agile Methodologies)5+ years’ experience as a Project Manager and/or equivalent roles managing complex Business/IT programmes / projects.

Experience in managing and providing coaching to geographically and culturally diverse teams.

Ability to influence and manage senior Business and IT stakeholders.

Ability to manage competing priorities and adapt to changing needs.

Demonstrated ability to deliver complex projects to closure, preferably in an IT or industrial business.

Good understanding of project management methodologies or Business Analysis knowledge.

Understanding of Agile methodologies…