S Sales Support Manager

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Dublin, OH, US, 43016 Phoenix, AZ, US,

Company Name: 1001

Requisition

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose
:
The I+S Sales Support Manager is responsible for enabling profitable growth and sales effectiveness through operational excellence, commercial support, team leadership, and continuous improvement. This role provides strategic and operational leadership for the Sales Support function, ensuring the effective execution of sales enablement activities, commercial processes, and customer-facing support functions that drive business objectives and enhance the overall customer experience.

As a strategic partner to the business, the I+S Sales Support Manager collaborates closely with Sales, Customer Solutions, Product Management, Pricing, Purchasing, Supply Chain, and other key stakeholders to support revenue generation, resolve complex business challenges, improve commercial processes, and accelerate growth initiatives. The role leverages sales, operational, and financial performance metrics to identify opportunities, influence decision-making, and improve business outcomes.

This partnership-driven approach enables the Sales organization to focus on customer acquisition, retention, and profitable growth.

The I+S Sales Support Manager is accountable for team performance, including sales support execution, commercial process effectiveness, productivity, service levels, issue resolution, data quality, and support of financial objectives. This includes leading and developing employees, establishing team priorities, optimizing resource allocation, driving operational efficiencies, and ensuring accountability for business results while maintaining a strong focus on customer and sales partner success.

As a leader within the Customer Solutions organization, the I+S Sales Support Manager champions a culture of accountability, collaboration, customer-centricity, and continuous improvement. Through strong leadership, trusted partnerships, and effective cross-functional engagement, this role builds credibility across the organization, supports long-term business growth, and ensures the consistent delivery of high-quality commercial support that enables sales success and drives sustainable business performance.

WHAT YOU'LL DO:

% of time spent

(Total 100%)

Lead and execute the Sales Support strategy, including sales enablement, commercial process execution, operational excellence, workforce planning, and team performance management. Monitor and improve operational performance through service metrics, scorecards, quality reviews, and performance analytics to ensure achievement of business objectives.

30%

Provide business insights, sales intelligence, and analytical support to identify growth opportunities, resolve operational challenges, and enable profitable growth.

30%

Serve as a trusted partner and advocate for Sales and customers by managing key relationships, resolving escalations, and delivering value-added support that drives customer retention and sales success.

Identify, prioritize, and implement enhancements to Sales Support processes, systems, tools, and reporting capabilities to improve productivity, commercial effectiveness, and the customer experience.

20%

Manage and develop a high-performing Sales Support team through talent acquisition, onboarding, coaching, performance management, employee engagement, and career development. Foster a culture of accountability, collaboration, continuous improvement, and customer-centricity while driving operational excellence and…