S Key Accounts Sales Support Specialist

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Location:

Dublin, OH, US, 43016 Phoenix, AZ, US,  Morrisville, PA, US,

Company Name: 1001

Requisition

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The I+S Key Accounts Sales Support Specialist is responsible for enabling profitable growth, customer retention, and sales effectiveness through operational excellence, commercial support, responsive service, and continuous improvement. This role provides dedicated sales and customer support at the Key Account level, helping ensure the accurate, timely, and consistent execution of pricing administration, customer requirements, reporting, account maintenance, and other customer‑facing functions that drive business objectives and enhance the overall customer experience.

As a trusted partner to the business, the I+S Key Accounts Sales Support Specialist collaborates closely with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, and other key stakeholders to support revenue generation, address customer needs, improve operational processes, and strengthen account management effectiveness. The role provides support across pricing administration, margin analysis, cost investigations, index and formula pricing, forecasts, reporting, customer documentation, sample requests, account maintenance, and project execution.

This partnership‑driven approach enables the Key Accounts organization to focus on customer acquisition, retention, contract compliance, and profitable growth.

The I+S Key Accounts Sales Support Specialist is accountable for delivering accurate, timely, and complete sales and customer support while effectively managing multiple priorities in a fast‑paced, high‑volume environment. This includes coordinating customer requests through completion, maintaining pricing and account information, preparing customer‑specific reporting, supporting complex customer requirements, and proactively communicating status, risks, and next steps to Key Account Managers and internal partners.

As a key contributor within the Customer Solutions organization, the I+S Key Accounts Sales Support Specialist demonstrates accountability, collaboration, customer‑centricity, and continuous improvement. Through strong communication, attention to detail, proactive problem‑solving, and effective cross‑functional engagement, this role supports the consistent delivery of high‑quality commercial support, improves operational efficiency, and contributes to sustainable business performance.

% of time spent

(Total 100%)

Execute pricing and commercial support activities accurately and within established turnaround expectations. Manage customer pricing inquiries, pricing maintenance, margin analysis, cost investigations, index and formula pricing, price supports, forecasts, and related account activities to support contractual compliance, revenue retention, and profitable growth.

40%

Manage customer‑specific pricing files, price sheets, and contractual pricing requirements, ensuring information is accurate, current, and aligned with customer agreements. Coordinate required updates, modifications, and supporting data to ensure pricing accuracy, customer satisfaction, and commercial effectiveness.

20%

Serve as a trusted partner and advocate for Key Account Managers and customers by managing customer documentation, surveys, questionnaires, regulatory requests, sample requests, and reporting requirements. Coordinate requests through completion and provide responsive…