S Key Accounts Sales Support Manager

Position: I+S Key Accounts Sales Support Manager
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Purpose:

The I+S Key Accounts Sales Support Manager is responsible for enabling profitable growth, customer retention, and sales effectiveness through operational excellence, commercial support, team leadership, and continuous improvement. This role provides strategic and operational leadership for the Key Accounts Sales Support function, ensuring the effective execution of pricing administration, customer requirements, reporting, account maintenance, contract compliance, customer support activities, and other customer-facing functions that drive business objectives and enhance the overall customer experience.

As a strategic partner to the business, the I+S Key Accounts Sales Support Manager collaborates closely with Key Account Managers, Sales, Customer Solutions, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations, Pricing, and other key stakeholders to support revenue generation, resolve complex business challenges, improve commercial processes, and accelerate growth initiatives. The role serves as a liaison between Key Accounts Sales, Customer Solutions, Shared Services Operations, and other internal support functions to ensure alignment, effective execution, and delivery of customer commitments.

Leveraging pricing, operational, financial, and account-performance metrics, this role identifies opportunities, influences decision-making, and improves business outcomes while enabling the Key Accounts organization to focus on customer acquisition, retention, contract compliance, and profitable growth. The I+S Key Accounts Sales Support Manager is accountable for team performance, including pricing administration, commercial process effectiveness, contract compliance, productivity, service levels, reporting accuracy, issue resolution, data quality, and support of financial objectives.

The role directly manages and develops a team of Key Accounts Sales Support Specialists responsible for customer information requests, pricing administration, proposal support, reporting, documentation management, and general sales support activities that drive customer satisfaction and business growth. This includes establishing team priorities, optimizing resource allocation, driving operational efficiencies, and ensuring accountability for business results while maintaining a strong focus on customer and sales partner success.

As a leader within the Customer Solutions organization, the I+S Key Accounts Sales Support Manager champions a culture of accountability, collaboration, customer-centricity, and continuous improvement. Through strong leadership, trusted partnerships, and effective cross-functional engagement, this role builds credibility across the organization, supports long-term business growth, and ensures the consistent delivery of high-quality commercial support that enables sales success, customer retention, and sustainable business performance.

WHAT YOU'LL DO:

Deliverables:% of time spent(Total 100%)Lead the Key Accounts Sales Support function, including team performance, commercial process execution, pricing administration, contract compliance, workforce planning, and operational excellence, while driving service-level performance, productivity, and business results. Build, develop, and maintain a high-performing Key Accounts Sales Support team through coaching, performance management, employee development, succession planning, and a culture of accountability, collaboration, and continuous improvement.
40%
Provide commercial leadership and analytical support across pricing governance, margin performance, customer pricing programs, forecasts, and contract execution to improve profitability, customer retention, and commercial effectiveness.
20%
Serve as a trusted partner to Key Account Managers, Sales, customers, and cross-functional stakeholders by overseeing customer support activities, account administration, reporting, escalations, and issue resolution to strengthen customer satisfaction and retention.
20%
Own and continuously improve Key Accounts systems, tools, reporting platforms, and operational processes, including Salesforce, CADB, Bid Management tools, and customer portals, to enhance productivity, data integrity, compliance, and customer experience.
20%
Lead strategic initiatives, special…