Product Designer

We're Civica, and we create software that helps deliver critical services for citizens all around the world.

From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Join Civica's User Experience team and help shape the future of products that make a real difference. As a Product Designer, you'll collaborate closely with cross-functional teams to create accessible, user-friendly solutions that meet user needs while supporting business goals. You'll be at the forefront of designing meaningful products in a rapidly evolving environment where your creativity, initiative, and sense of ownership will be highly valued.

We're building a team passionate about delivering best-in-class experiences through thoughtful design and in-depth user research. If you care deeply about solving complex problems, improving lives through technology, and thriving in a space where collaboration and adaptability are essential, we'd love to hear from you.

• Design & Delivery:
  Create end-to-end product solutions, from wireframes to high-fidelity interfaces, ensuring accessibility and compliance with governing laws.
• Collaboration & Teamwork:
  Work closely with product designers, product managers, engineers, and researchers throughout the product lifecycle.
• Prototyping & Validation:
  Develop prototypes, run experiments, and iterate solutions based on user research and data insights.
• Design Systems & Standards:
  Use and contribute to the Firefly design system, ensuring consistency and scalability across products.
• Accessibility & Inclusion:
  Advocate for inclusive design and ensure compliance with accessibility standards.
• Culture & Growth:
  Contribute to a collaborative, positive, and feedback-driven culture focused on delivering exceptional user experiences.

• Experience & Expertise:
  Around 3+ years' experience in product design, ideally across multiple products or industries.
• Prototyping & Research:
  Comfortable creating prototypes and incorporating user feedback, either independently or alongside researchers.
• Design Craft:
  Strong in both interaction and visual design, delivering polished and thoughtful interfaces.
• Design Systems:
  Experienced in working with or contributing to design systems.
• Accessibility:
  Understanding of accessibility principles and how to apply them in practice.
• Communication &
  
  Collaboration:
  
  Clear communicator who can articulate design rationale and work effectively with cross-functional teams.
• Interaction & Visual Design:
  Experienced in interaction design, prototyping, and applying design thinking principles with strong visual design skills.
• Tools & Platforms:
  Proficient in Figma and Fig Jam, designing for both web and mobile.
• User-Centred Mindset:
  Grounded in user-centred design methods to deliver valuable, intuitive experiences.

• Front-End Awareness:
  Basic understanding of HTML, CSS, JavaScript, or frameworks such as React, or Angular.
• Industry Insight:
  Familiarity with Gov Tech, B2B, or public sector environments.
• GDS:
  Awareness of the UK Government Digital Service (GDS) guidelines.
• Workshop Facilitation:
  Experience running design workshops and collaborative sessions.
• Service Design:
  Exposure to broader service design thinking.
• AI in Design:
  Interest in how AI and new technologies can support design and research workflows.

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the…