Account Manager

About the role

Equans is looking for an Account Manager to join our team covering sites in Dudley and Bristol. This is a permanent, full-time role, working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. The Account Manager will lead an operational team across three contracts in the Central and South West region, ensuring we deliver the required contract standards with an engaged and focused team, develop strong professional relationships with both client and internal stakeholders, and achieve financial and SHEQ targets.

The role will have a significant impact on the operation of a variety of public‑facing buildings, with an emphasis on high standards to enhance the Equans brand.

• Ensure high‑quality service delivery across the range of services provided by Equans by applying professional expertise and management control.
• Ensure financial performance is achieved on the contract to meet agreed targets for turnover, profit and cash collection.
• Ensure a sound commercial understanding of the contractual deliverables across the contract and provide leadership to the site team.
• Work with the senior management team and client to develop and agree strategies that meet the service provision demands, in line with the client contracts and Equans objectives.
• Review and continuously improve these to meet changing requirements.
• Promote a culture of continuous improvement whereby improvements to service delivery and commercial value are identified and implemented.
• Ensure effective working relationships with internal and external customers to maximise operational excellence and growth opportunity.
• Lead and direct the contract team to ensure we operate a performance culture, improvement and retention and increased employee engagement.
• Ensure development of direct reports and the wider team, using regular reviews and training.
• Ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe environment for all employees, the client and patients.

• Competitive salary, company vehicle or allowance, bonus and benefits package.
• 25 days annual leave (+ public holidays).
• Life Cover equivalent to two times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• Two corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to a mental wellbeing app.

• Possesses extensive operational management experience.
• Has strong customer focus.
• Commercial experience.
• Technical bias.
• Has previously held P&L responsibility.
• Possesses proven people management experience.
• Has strong operational and performance management focus.
• Has strong communication skills.
• Is numerate, analytical and financially aware.
• Has strong planning and time management skills.
• Can demonstrate excellent interpersonal skills.
• Demonstrates a clear understanding of the basic principles of M&E systems.
• Demonstrable abilities and clear experience in supplier contracts negotiation.

This role includes a DBS Standard check; therefore ability to pass is essential.

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low‑carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of €19.2 billion in 2024.

Equans is a subsidiary of the Bouygues Group.