Service Advisor

Service Advisor

Location: West Bridgend, Dumbarton.
Salary: £30,576 - £35,490 per annum depending on experience
Contract: Full time, permanent.
Hours: Monday Thursday 8am-5.30pm, Friday 8am-4.30pm
Benefits: Pension scheme, Overtime and bonus available, Travel expenses for the qualifying candidate

About us

Westbridgend Garage is a Ford Authorised Service and Warranty Repair Centre, offering a full range of servicing, repairs and manufacturer-approved warranty work on Ford vehicles.

We also provide servicing and repair work on all makes and models of vehicles.

With a long-established reputation within the local community, Westbridgend Garage continues to grow through our commitment to quality, reliability and customer care.

We are now on the lookout for a Service Advisor to join our team. If you are customer-focused, organised and passionate about the motor industry, we would love to hear from you.

About the role

As a Service Advisor at Westbridgend Garage, you will be the first point of contact for our customers, playing a key role in delivering outstanding customer service and ensuring the smooth running of our workshop operations.

Your responsibilities will include:

• Booking vehicles in for servicing and repairs

• Providing accurate estimates for customers

• Liaising between customers and technicians

• Updating customers on the progress of their vehicles

• Handling invoices and payments

• Managing warranty work

• Maintaining service records

• Ensuring all customer queries are dealt with in a professional and efficient manner

What we need from you

• Excellent communication and interpersonal skills

• Strong organisational abilities and attention to detail

• Ability to work efficiently under pressure in a busy workshop environment

• A proactive, customer-focused attitude

• Basic IT skills and ability to use workshop management systems

• Previous experience in the motor trade or customer service role is desirable, but not essential full training can be provided

• A professional and friendly approach at all times

If you feel you have the skills and experience to be successful in this role then APPLY today!

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