Customer Service

Apply for the Customer Service role at Scottish Apprenticeships.

Opos Limited, based in Dumbarton, is an award‑winning provider of financial services to clients across the Utilities and Telecoms industry. Due to an exciting new opportunity, we are looking to grow our team of telephone‑based collections agents.

• Taking payments and setting up payment plans
• Working in a fast‑moving culture, dealing with a blend of inbound and outbound calls
• Dealing with vulnerable customers
• Responsible for negotiating the settlement of outstanding customer finance
• Customer‑centric – treating each customer as an individual, understanding their circumstances through effective questioning and agreeing appropriate solutions to meet the needs of the customer and the company
• Be able to perform and achieve performance & quality targets in a regulated industry
• Manage customer accounts on the computer whilst speaking on the phone
• Strong attention to detail

• Good communication skills
• Time management skills
• Ability to perceive clients
• Willingness to learn

Apply now

Entry level

Full‑time

Other