Operations Assistant

Job Description

Join to apply for the Operations Assistant role at Forth Ports Limited
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Port Office, Stannergate Road;
Port of Dundee. The role requires flexibility to travel between sites as needed.

Operations Assistant

Salary: £28,000–£30,000 per annum.

In this role as Operations Assistant, you will provide essential operational and administrative support to the wider Operations team, playing an integral part in the effective day-to-day running of the business. Working closely with the Operations Manager, you will coordinate tug bookings and towage plans, arrange travel for towage crews, and act as a primary point of contact for customer and crew enquiries.

The role also encompasses responsibility for company vehicle administration, purchase requisitioning, payroll-related processing, and the preparation of operational and statistical reports.

• Provide full and efficient administrative support to the Targe Towing Operations team.
• Coordinate the booking, allocation and communication of towage crews to assigned jobs, using phone, email and messaging platforms.
• Liaise regularly with Masters to communicate any changes or revisions to towage plans.
• Arrange and manage travel bookings for towage crews as required.
• Support the recruitment process for towage crews, including administrative coordination.
• Reconcile company credit card expenditure, checking invoices and processing payments.
• Record and maintain accurate payroll data, including sickness absence, annual leave and overtime, ensuring timesheets are authorised and validated.
• Raise and process manual invoices, working closely with Finance, Commercial and Revenue teams to ensure accurate billing and agreed rates are applied.
• Prepare and distribute operational, financial and management reports and documentation for customers, agents and internal stakeholders.
• Manage general operational administration, including PPE ordering, arranging medicals, processing requisitions and quotations, maintaining records, and providing occasional out-of-hours operational support.

We are looking for a proactive and well‑organised individual who thrives in a fast‑paced operational environment and takes pride in providing reliable support to others. You will be approachable, adaptable and confident communicating with a wide range of people, including towage crews, Masters, customers and internal teams. Strong attention to detail, sound judgement and the ability to manage changing priorities calmly and effectively are key to success in this role.

This is a full‑time, office‑based position, requiring flexibility in your approach to work, including the ability to travel between company sites and provide occasional out‑of‑hours support when required.

• Experienced and capable administrator with relevant experience in a marine or logistics environment.
• Excellent IT skills including good working knowledge of Microsoft Office packages, particularly Excel.
• Must be able to build and maintain good working relationships with towage crews.
• Strong numeracy background / competence.
• Full right to work in the UK.

If you are an experienced Assistant and looking to continue your career as part of a forward‑thinking and supportive team, we would love to hear from you. Please submit your CV and a cover letter via the ‘Apply Now’ link.

Over our 50 years of experience we have witnessed our ports grow to become important assets to support and deliver growth both for the UK and local economies. The growth impact has been achieved due to the continued investments in our infrastructure, making sure that our ports are able to continually develop their services and support the growth of many industries.

Our people have played a significant role. They have delivered the highest quality of service through their expertise, loyalty and flexibility and, without them, we could not have built the strong reputation and the long‑term agreements with many customers that we have today.

Welcome to Forth Ports Careers. As a leading port operator, we employ over 1,100 people across our ports in Scotland and the Port of Tilbury in London. A career in a port business is very rewarding. There is real variety within each role and significant opportunities for promotion and career development. Don’t just take our word for it; view the “Some of our People” section and the video below to gain insight into the kinds of jobs our employees do, how they’ve grown with us, and what motivates them each day.

The port business can be seen as a barometer for the economy and this drives us to be adaptable and fast paced as we identify new business opportunities.

Monday 5th January, 2026