Software Support Engineer III

* Lead the investigation and resolution of complex, high-impact software issues, often spanning multiple products.
* Identify, confirm, and document product bugs with precision and clarity.
* Reproduce customer-reported issues in controlled test environments to aid in diagnosis and resolution.
* Provide expert guidance to customers on product usage and best practices.
* Assist with software configuration and performance optimization.
* Collaborate with cross-functional teams to drive timely and effective issue resolution.
* Follow and enhance structured support processes and documentation to ensure consistent, high-quality service delivery.
* Champion continuous improvement by contributing ideas, processes, and knowledge sharing to enhance the efficiency and effectiveness of Software Support.
* Maintain and evolve support tools, processes, and documentation to ensure scalability and consistency.
* Own and manage the Software Support Knowledge Base, ensuring adherence to knowledge management best practices.
* Mentor and support junior support engineers, offering technical guidance and coaching to elevate team capability and performance.
* A process-oriented mindset with a strong attention to detail
* Solid understanding of software systems and troubleshooting methodologies.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal abilities.
* A proactive, solution-oriented approach to customer support
* Work with cutting-edge proprietary software used by clients worldwide.
* Be part of a supportive, growth-oriented team.
* Receive structured onboarding, ongoing training, and career development opportunities.
* Make a real impact by helping customers overcome challenges and achieve success.
** Technical*
* ** Qualifications
* ** Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.* +5 years of related experience.

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
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