Customer Care Manager

Overview

Customer Care Operations Manager – Perth (PH1) | Leading 5★ House builder

I’m looking to speak with an experienced Customer Care Operations Manager to join a major 5★ house builder in the Perth / Tayside area.

This is a key role within the business, overseeing Customer Care Maintenance Operatives and ensuring high standards of customer satisfaction across live developments. You’ll play a central part in delivering first-class service, resolving escalations, managing technical defects and supporting NHBC / Premier / LABC claims.

• Managing & developing the customer care team
• Diagnosing complex defects and overseeing remedial strategies
• Handling escalations and formal complaints
• Working closely with site teams, contractors & other departments
• Visiting developments and maintaining strong customer relationships
• Supporting NHBC / Premier / LABC resolutions
• Ensuring KPIs and quality standards are consistently achieved

• Strong customer service background
• Trade-related experience
• Proven people management experience
• Excellent communication skills
• Confident with MS Office
• CSCS (advantageous)

• Company car or car allowance
• Competitive salary
• Healthcare & life cover
• Strong progression and development support

💸 Employee benefits platform & high-street discounts

If you're based in Perth, Dundee, or surrounding areas and want to take the next step in your customer care career with a respected 5★ house builder apply today