Factoring Supervisor; Team

Factoring Supervisor (Income Team) – Scottish Housing News

Location:

Link Group Falkirk (Link’s Falkirk office)

Salary: £44,153.00 – £55,191.00 per annum (dependent on skills and experience)

Hours of Work: 35 hours per week, Monday to Friday. Remote hybrid working with minimum of 2 days per week in the office (Tues/Wed) after initial training; flexibility required for additional office working.

Alternative working patterns and/or arrangements will be considered.

Link is seeking a Factoring Supervisor (Income) to lead and motivate a small team of administrators to implement C~urb’s established debt recovery procedure and factoring policy. The Factoring Supervisor will liaise with debt collection agencies, First‑tier Tribunals and Solicitors including Sheriff Court actions in relation to income recovery, within approved budget parameters. The role requires generating ideas for continuous improvement to procedures and service quality in monthly reports to the management team, and positive handling of customer communications and complaints.

The role involves working with C~urb’s two other Factoring Supervisors and wider team, reporting to the Factoring Coordinator and liaising with colleagues in Link Group including Finance, Digital and repairs services.

Qualified to Further Education level, you will have the ability to use housing/factoring software, Microsoft, Excel and Outlook in the normal course of duties. You will have excellent numerical skills to analyse factoring debt data to help plan the work of a small team of administrators. A proven track record in debt reduction, ideally within factoring, and the ability to prioritise and manage your own time and that of your team, is required.

You should be able to liaise with solicitors, debt collection agencies, First‑tier Tribunals and Sheriff Court actions. The role requires complaints handling experience, excellent written and verbal communication skills, negotiation and problem‑solving skills and an understanding of factoring legislation.

• Competitive salary, reviewed annually, and opportunity for annual performance‑related salary increases and discretionary non‑consolidated pay awards subject to scheme terms
• 35 days’ holiday per year (inclusive of public holidays) pro‑rata, plus an additional 1 day pro‑rata holiday per year after 1 year’s service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family‑friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with generous employer contributions plus salary exchange and additional voluntary contribution options
• Access to an electric vehicle leasing scheme, subject to terms of the scheme
• Life assurance scheme providing death‑in‑service benefits to named beneficiaries
• Healthcare cash plan for employees (and dependents) to support health and well‑being plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well‑being
• Annual flu vaccination
• Access to a savings and borrowing scheme
• Cycle to work scheme
• Travel season/travel ticket loan and more

Our online application method is the most efficient way to apply. Complete an application form; CVs will not be considered. If you require an alternative method (hard copy, Braille, audio), email the Resourcing Team at

Further information on the accountabilities and a comprehensive list of essential and desirable criteria can be found in the Job Specification in the Job Information Pack.

12 Noon on Monday 12 January 2026

Interviews are being held on Wednesday 21 January 2026 at Watling House

Link is an equal opportunities organisation, we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and, as a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.