Technical Sales Specialist

Salary

Base salary £30k to £40k pa depending on experience. OTE £50k to £65k (uncapped).

Permanent, Full Time.

Following a period of office-based training and learning the post offers flexible working, but with an expectation to be in the office once a week. Site visits as needed.

Sales Director

At IMS, we’re more than just a business; we’re a family and friends team with a shared history of collaboration. With offices in Perth and Sheffield, we united our expertise to establish IMS in 1997. Our mission is to provide top-notch design, installation, commissioning, service, and maintenance of Heat Pumps, Battery and Solar. In 2024, we proudly joined Hometree, a leading UK energy services company, strengthening our position in the renewable energy sector and expanding our ability to deliver exceptional service nationwide.

Join us if you’re eager to work with a close-knit, experienced team, contribute to a pioneer in renewable energy, and be part of a business that combines professional excellence with a warm, inclusive atmosphere.

This role involves handling incoming and outgoing sales communications, managing customer inquiries, and actively promoting company products and services. Responsibilities include designing MCS‑compliant heating solutions, ensuring compliance with industry standards, maintaining CRM data, and engaging in business development. The position also requires attending trade shows, delivering CPD sessions, and contributing to team improvements and industry best practices.

• Handle Calls:
  Manage incoming sales calls, gather details, promote products / services, and guide potential customers into the sales process.
• Customer Outreach:
  Contact leads via phone, email, and internet tools to follow up on quotes and inquiries.
• Manage Enquiries:
  Respond to quote requests, follow‑up questions, and general customer queries or complaints.
• Sales Follow‑Up:
  Call qualified leads and quoted customers to assess project status and encourage engagement.
• Design Solutions:
  Create MCS‑compliant heat pump and underfloor heating designs with distribution schematics.
• Ensure Compliance:
  Support Consumer Code and MCS scheme adherence, keeping sales compliance up to date.
• Business Development:
  Nurture repeat business leads, engage with contractors, developers, and professionals.
• CRM & Reporting:
  Maintain CRM for accurate tracking and provide reports on sales performance and department efficiency.
• Industry Engagement:
  Deliver CPD sessions, attend trade shows, and stay updated on best practices and product developments.
• Team Contribution:
  Share knowledge, suggest improvements, follow company policies, and support the Sales Team as needed.

• Sector Knowledge:
  In-depth knowledge of the domestic heating sector and Heat Pump systems.
• Design & Specification
  
  Skills:
  
  Expertise in design and specification tools, including NIBE DIM, MCS 3005, and Heat Loss calculations.
• Sales
  
  Experience:
  
  Previous experience in a sales environment.
• CRM Proficiency:
  Extensive knowledge and use of CRM systems.
• Safety Commitment:
  Adheres to safe working practices.
• Professionalism:
  Maintains a high standard of personal and professional presentation.
• Positive Attitude:
  Enthusiastic with a positive mental attitude.
• Team Player:
  Able to maintain and build relationships, contributing to team success.
• Flexibility & Proactivity:
  Flexible, patient, and proactive in approach.
• Independence:
  Capable of working independently with minimal supervision.
• Project Management:
  Competent in managing multiple projects.

• Initial Call:
  Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Skills‑Based Interview:
  Engage in a detailed discussion about your past experiences with our Head of Sales (45 minutes)
• Final Interview:
  Final Interview with IMS Sales Director (1 hour - In person).

• 25 days annual leave plus bank Holidays.
• Birthday holiday day and long service days after relevant periods.
• 10 days contractual sick pay following a period of service.
• Learning & Development opportunities.
• Staff days…