Mobile Response Officer; Retail

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment.

SHIFT PATTERN - Variable Days/Nights/Weekends on a 4 on 4 off Shift Pattern

We are currently seeking a reliable and professional Mobile Response Officer to join our team. This is a fast-paced and dynamic role within the retail industry, where you will play a vital part in ensuring the safety and security of staff, customers, and client properties.

The role involves responding to panic alarms, attending alarm activations, carrying out mobile patrols, and supporting multiple retail sites to maintain a safe and secure environment.

• Respond promptly and professionally to panic alarms and other alarm activations raised by retail staff.
• Conduct thorough site investigations to assess and address any security concerns.
• Provide immediate support and reassurance to retail staff during incidents.
• Carry out regular mobile patrols and security checks across multiple retail locations.
• Perform complex locking and unlocking procedures as required.
• Accurately record and report all incidents, observations, and activities in line with company procedures.
• Maintain a visible, professional presence to deter unauthorised activity.
• Communicate effectively with the control room, colleagues, and clients to ensure swift and coordinated responses.
• Conduct vacant property inspections to ensure sites remain secure and compliant with insurance requirements.

• A valid SIA Licence (Essential).
• A full UK driving licence with a good driving record (Essential).
• Flexibility to work a variety of shifts, including nights and weekends.
• Shift patterns will vary depending on operational requirements.
• Excellent communication, observation, and problem-solving skills.
• The ability to work independently and make quick, sound decisions under pressure.
• Professional appearance and conduct at all times.
• Successful candidates will be required to undergo BS7858 screening and vetting.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.