Customer Service Administrator

IMMEDIATE START
25,885.80

Job Purpose:

This role involves handling administration and clerical tasks for a membership scheme. Key duties include processing applications, managing registrations, setting up direct debits, and handling all related correspondence.

Key Responsibilities:

• Register applications, ensuring all personal details are correct and sourcing any missing information.
• Prepare and send invoices to applicants.
• Set up and manage monthly direct debits.
• Respond to customer inquiries by phone, email, letter, or in person, including handling routine questions and complaints.
• Prepare reports, including statistical information.
• Handle membership cancellations and suspensions, investigating non-payment and offering alternative payment options.
• Work with staff to communicate updates, answer questions, and explain new procedures.
• Help improve the membership scheme and assist in developing new systems.
• Investigate and resolve complaints about payment issues.

Essential Experience:

• Strong admin experience
• Good communication skills for dealing with customer questions
• Experience with invoicing and setting up direct debits.
• Ability to prepare simple reports with statistical data.
• Comfortable working with membership systems and coordinating with different teams.

If you are interested please apply or email your interest OR call (phone number removed)

INDTEMP