Part Time Administrator, Administrative​/Clerical

Location: Toddington

Position

Office Administrator

Department

Administration / Operations

Purpose of the Role

The office administrator supports the business with all administrative tasks, including customer service, sales order processing, and office-based support for warehouse goods-in and despatch operations. The role ensures customer enquiries, orders, and back orders are handled accurately, efficiently, and within agreed time frames.

Key Responsibilities and Outcomes

Customer Service

- Answer telephone calls promptly and politely, assisting with enquiries and escalating where required

- Build and maintain positive working relationships with the sales team and customers

- Ensure all customer enquiries received via Zendesk are responded to promptly

Order Processing

- Process all new orders received via B2B platforms, email, and telephone

- Send all processed orders to the warehouse by the end of each working day

- Ensure back-ordered items are correctly processed alongside new orders

- Liaise with the warehouse team regarding priority and urgent orders

- Provide office-based support to warehouse operations, including goods-in and despatch

CRM Management

- Maintain accurate and up-to-date customer information within the CRM system

- Manage back orders by merging duplicates and checking for required products

- Keep customers informed of the status of back-ordered products

Key Performance Indicators

- All sales orders sent to the warehouse by the end of the working day

- Zendesk inbox cleared by the end of the working day

- All customer requests actioned daily

Key Competencies

- Excellent communication skills with a polite and professional manner

- Strong organisational and multitasking abilities

- High attention to detail and accuracy

- Strong coordination between office and warehouse teams

Experience

- Minimum of one year’s experience in a customer service role

- Minimum of one year’s experience in an office administrator role

- Previous experience using a CRM system

Skills

- Highly organised

- Polite and friendly telephone manner

- Able to work independently and as part of a team

Personal Attributes

- Confident when communicating with customers

- Able to remain calm and effective under pressure

- Quick learner with strong information retention

Attitude and Culture

- Strong work ethic

- Passion for producing high-quality work

- Desire to contribute and take ownership

- Customer-first mindset