Part Time Administrator, Customer Service​/HelpDesk

At Futures Recruitment Services Ltd, we are delighted to assist a professional and dynamic SME based in Littlehampton in finding a dedicated Part-Time Administrator. This role is perfect for someone with a background in customer service and office administration, who enjoys working in a fast-paced environment and delivering excellent customer service. If you are organised, proactive, and enjoy fostering positive relationships with clients and colleagues, we would love to hear from you.

• Minimum of 1 year's experience in customer service and office administration roles.
• Experience with CRM systems, particularly maintaining and updating customer information.
• Strong organisational skills with excellent attention to detail and accuracy.
• Polite and professional communication skills, both written and verbal.
• Ability to work independently and as part of a team, managing multiple priorities effectively.

• Assist with all administrative tasks, including processing sales orders and managing customer enquiries.
• Keep CRM up to date with accurate customer data and order information.
• Coordinate with the warehouse team to prioritise and process orders, including back orders.
• Respond promptly and professionally to customer emails and phone calls, ensuring queries are resolved efficiently.
• Maintain organisation of back orders, merging duplicates and updating customers regularly on product availability.
• Ensure all customer requests and orders are actioned by the end of each day, including Zendesk inbox management and order submissions to the warehouse.

Interested candidates are encouraged to connect with [Consultant’s Name] at Futures Recruitment Services Ltd for further discussion about this opportunity. We look forward to helping you find your next rewarding role!